AboutExotel

Exotelisaleadingfull-stackcustomerengagementplatformandbusiness-focusedvirtualtelecomprovider.Foundedin2011,Exotelenablesmorethan25billioncustomerconversationsannuallyforover7,000businessesacrossvoice,chat,botsandcontactcentres,servingcustomersinover60countriesacrossAPAC,MiddleEastandAfrica.

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RoleOverview

TheManager-LegalwillbeaseniormemberoftheExotelLegalteam,withprimaryresponsibilityforcommercialcontracting,maintainingproducttermsandconditions,contractstandardization,businessadvisoryanddisputeresolution.

Thisrolerequiresacommerciallymindedlawyerwhocanindependentlymanagecomplexdomesticandinternationaltransactions,providepracticaladvicetobusinessteamsanddevelopscalablecontractingprocessesinafast-moving,high-growthenvironment.

KeyResponsibilities

CommercialContracts

- Independentlydraft,review,negotiateandconcludedomesticandinternationalcommercialcontracts,includingmasterservicesagreements,SaaSandsubscriptionagreements,serviceagreements,statementsofwork,orderforms,resellerandpartnershipagreements,andprocurementcontracts.
- AssessthelegalandcommercialrisksofproposedtransactionsandtailorcontractualpositionsinlinewithExotel'sapprovedstandardsandriskappetite.
- Create,standardizeandperiodicallyreviseagreementtemplates,clauselibraries,negotiationplaybooksandcontractingguidance.
- Draftandmaintainproductandplatformdocumentation,includingonlineandclickwraptermsandconditions.
- Improvecontractingworkflowsanddeveloppracticalself-servicemechanismsforstandardandrepeattransactions.

BusinessandInternationalAdvisory





- Provideclear,practicalanddecision-readyadvicetobusinessstakeholders,balancingcommercialobjectiveswithappropriatelegalprotection.
- Managecross-bordercontractingandrelatedbusinessadvisory,coordinatingwithlocalcounselandexternaladviserswherejurisdiction-specificadviceisrequired.

DisputesandLitigation

- Supportthereviewandresponsetolegalnotices,contractualdisputes,claims,arbitration,litigationandrelatedproceedings.
- Work with internal stakeholders and external counsel to collect relevant information, assess exposure, develop strategy, manage proceedings and maintain appropriate records.

MandatorySkills

- LL.B.fromarecognizeduniversity.
- 7-9yearsofrelevantpost-qualificationexperience,withsubstantialcommercialcontractingexperience.
- Priorin-houseexperienceinastartuporotherhigh-growthenvironment.
- Demonstrableexperienceindependentlydrafting,negotiatingandconcludingcomplexcommercialandtechnologycontracts.
- Experiencecreatingandrevisingcontracttemplates,clauselibraries,playbooksandonlinetermsandconditions.
- Stronglegalandcommercialjudgment,withtheabilitytoidentifymaterialrisksandprovidepracticalsolutions.
- Abilitytoworkindependently,managecompetingprioritiesandtakeownershipofoutcomes.
- Excellentdrafting,negotiationandcommunicationskills.

PreferredSkills

- LL.M.oranotherrelevantpostgraduatelegalqualification.
- ExperienceinaB2Btechnology,SaaS,telecommunications,CPaaS,CCaaSorservicesbusiness.
- Exposuretointernationalcontracts,particularlyintheMiddleEast,AfricaorSoutheastAsia.
- Buy-sideorprocurementcontractingexperience.
- Experiencehandlinglitigation,contractualdisputesorexternal-counselcoordination.

📌 Legal Manager (Bengaluru)
🏢 Exotel
📍 Bengaluru