Department

Marketplace Operations & Business Development Location: Siddipet IT tower, Hyderabad - Rama Gundam Rd, Nancharpally, Telangana 502277 Job Summary:

The Key Account Manager (KAM) at ISNAP will be responsible for managing end-to-end operations, growth strategies, and post sale development of national and international marketplace accounts across all industry categories. The role demands full expertise in all major marketplace dashboards (Amazon, Flipkart, Blinkit, Zepto, Jiomart, Walmart, Noon, Etsy, etc.) and the ability to optimize business outcomes through campaign planning, strategic advertising, budgeting, product/category optimization, ROI tracking, and payment reconciliation.

Key Responsibilities (KRAs)

1.

Marketplace Operations

Management

Handle day-to-day operations across Amazon, Flipkart, Zepto, Jiomart, Meesho, BigBasket, and global platforms like Amazon, Walmart, Noon, Etsy, eBay, etc.

Manage listings, inventory sync, pricing, and fulfillment tracking through real-time dashboards.

- Advertising & Campaign Strategy

Plan, execute, and optimize ad campaigns for better reach, conversion, and brand visibility.

Keyword optimization, ACoS/ROAS improvements, and ad budget planning per account.

- Post-Sale Business Development

Responsible for growing client accounts post-onboarding through continuous optimization, upselling, and scaling strategies.

Enhance monthly GMV, product penetration, and regional sales expansion.

- Budgeting & ROI Management

Prepare and monitor advertising budgets.

Track KPIs to ensure monthly/quarterly ROI targets are achieved. 5.

Client Account

Management

Serve as the single point of contact (SPOC) for clients.

Conduct regular performance reviews and strategic business planning.

- Reconciliation & Reporting

Manage payment reconciliation with marketplaces.

Provide detailed reporting for sales, ads, commission, and marketplace deductions.

- Category & Product Development

Identify product gaps and high-performing categories.





Collaborate with clients to develop new products or modify existing ones based on data insights. 8.

Dashboard

Proficiency

Use real-time dashboards and BI tools to track metrics and update clients proactively.

Ensure zero data discrepancies in reports and dashboards.

Key Performance

Indicators (KPIs)

Achieve minimum 15% month-over-month or quarterly growth in Gross Merchandise Value (GMV) for each account.

Ensure a minimum Return on Ad Spend (ROAS) of 3x across all advertising campaigns.

Submit 100% accurate and timely marketplace reconciliation reports every month.

Maintain Ad Spend efficiency by keeping Advertising Cost of Sales (ACoS) below 25% or achieving ROAS of 300% or higher.

Maintain an Order Fulfillment Success Rate of 98% or higher across all platforms.

Achieve at least 90% client satisfaction and retention rate through proactive account management.

Ensure 80% success rate in launching new products or categories based on predefined sales or visibility targets.

Respond to all client and marketplace queries within 4 hours during working hours.

Maintain 95% or higher adherence to Service Level Agreements (SLAs) with clients and platforms.

Implement a minimum of 3 growth strategies per client per quarter to drive account development and performance.

Required Skills and Qualifications

5+ years of experience in eCommerce/Quick Commerce marketplace management.

Robust understanding of international and domestic marketplace operations.

Deep hands-on experience with Amazon Seller Central, Flipkart Seller Hub, Walmart Seller Center, Blinkit, Zepto dashboards, etc.

Expertise in advertising platforms (Amazon Ads, Flipkart PLA, Google Ads, Meta Ads).

Budgeting, analytical, and reporting skills with BI tools and Excel.

Excellent communication, problem-solving, and client-handling capabilities. Desirable:

Experience in handling B2C & B2B brands across categories (FMCG, Apparel, Electronics, Beauty, Baby Products, etc.)

Knowledge of eCommerce tools: Helium10, JungleScout, SellerApp, DataHawk, etc.

Ability to train junior KAMs and coordinate with cross-functional teams. For a prompt response from the hiring staff, please contact [email protected]

📌 Key Account Manager (KAM) – eCommerce & Quick Commerce Marketplaces (National & International)
🏢 ISNAP ONLINE
📍 Siddipet