The key account manager (KAM) is responsible for managing and growing relationships with strategic customers, ensuring customer satisfaction, increasing revenue through upselling and cross-selling, and serving as the primary point of contact for assigned key accounts. The role focuses on long-term client retention, business growth, and achieving assigned sales targets.

Key Responsibilities

- Manage and grow relationships with assigned key accounts.

- Serve as the single point of contact for strategic customers.

- Achieve monthly, quarterly, and annual revenue targets from existing accounts.

- Identify upselling, cross-selling, and account expansion opportunities.

- Develop account plans to maximize customer lifetime value.

- Understand customer business objectives and recommend appropriate software and service solutions.

- Conduct regular business review meetings with customers.

- Build strong relationships with key decision-makers and stakeholders.

- Ensure timely follow-up on customer requirements, quotations, and renewals.

- Coordinate with pre-sales, technical, implementation, support, and finance teams for seamless service delivery.

- Resolve customer issues and escalations promptly while maintaining high customer satisfaction.

- Monitor customer usage, renewals,



and contract milestones.

- Prepare proposals, quotations, commercial offers, and renewal agreements.

- Maintain an accurate sales pipeline, account status, and CRM records.

- Ensure timely payment collections and coordinate with finance on outstanding receivables.

- Track customer feedback and recommend service improvements.

- Monitor market trends and identify opportunities for additional business.

- Maintain confidentiality of customer information, pricing, and business data.

- Ensure compliance with company policies, commercial terms, and sales processes.

- Submit timely reports, account reviews, and revenue forecasts.

- Continuously strengthen product knowledge and industry expertise.

About Company: We are known for providing quick and reliable services for almost 10+ years, with our highly efficient teams that are loved by our clients. 24*7 assistance just a phone call away, we are the best when it comes to various business management products like Tally.ERP 9. Our business-focused approach and the consultative way of working make us different from the rest. Today, we are stronger than ever. Customer satisfaction is the utmost priority.

📌 Key Account Manager in Thane, Dombivli, Kalyan, Mumbai, Mumbai
🏢 Rajlaxmi Solutions Private
📍 Kalyan