Job Title: Jira Solution Architect

Location: Hyderabad

Experience: 10+ Years

Employment Type: Full-Time

Shift Timing: 4:00PM-1:00 AM

Role Summary

We are seeking a highly skilled Jira Solution Architect to own the technical solution across design, configuration, testing, and go-live. This role leads architecture of Jira Service Management (Cloud), performs all configurations hands-on, and validates the end-to-end system through internal QA.

The ideal candidate will design secure and scalable workflows, execute all configurations independently, validate system functionality through structured QA, and support successful go-live deployment. This is a configuration-heavy role requiring a strong no-code/low-code mindset and exceptional attention to detail.

Key Responsibilities

Solution Architecture & Design

- Architect secure, scalable workflows for Incident Response and Exclusion Management
- Translate business process flows into robust Jira configurations
- Design role-based access controls and permission structures
- Ensure workflows are compliant with security and audit requirements (HIPAA, NIST, etc.)

Hands-on Configuration (Jira Service Management Cloud)

- Configure Jira projects, request types, custom fields, forms, screens, and workflows
- Implement automation rules and conditional logic
- Configure SLAs, field validations, and permission schemes
- Set up notification schemes and integrations as required

Reporting & Visibility

- Build dashboards, filters, and reports for security,



operations, and leadership teams
- Ensure real-time tracking of incidents, escalations, and exclusions
- Maintain audit-friendly reporting structures

Quality Assurance & Testing

- Create detailed test cases and execute end-to-end system testing
- Log defects, track issues, and coordinate fixes
- Perform regression testing prior to deployment
- Ensure delivery of a reliable, production-ready solution

Deployment & Hypercare

- Support go-live deployment activities
- Provide issue resolution during hypercare period
- Ensure smooth transition to business-as-usual operations

Required Skills & Qualifications

- 6+ years of hands-on experience with Jira Service Management (Cloud preferred)
- Strong expertise in designing and configuring workflows from scratch
- Proven ability to translate complex process diagrams into working configurations
- Experience with configuration-heavy implementations (no-code/low-code mindset)
- Strong understanding of secure and auditable workflow design (HIPAA, NIST, or similar frameworks)
- Deep knowledge of SLAs, automation rules, permission schemes, and field configurations
- Excellent analytical and problem-solving skills
- Strong attention to detail with commitment to delivering bug-free solutions

Good to Have (Bonus Skills)

- Experience with Assets (CMDB)
- Slack and email integrations
- Experience in security or compliance-driven environments
- Atlassian certifications

📌 Jira Solution Architect_H (Hyderabad)
🏢 Palni
📍 Hyderabad