Roles and Responsibilities :

- Handle international calls from clients across various time zones, providing excellent customer service and resolving their queries efficiently.

- Process customer requests, resolve issues, and escalate complex cases to senior team members when necessary.

- Maintain accurate records of all interactions with customers using CRM software or other tools.

- Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction ratings.

Job Requirements :

- 0-5 years of experience in an international BPO/call center workplace.

- Excellent English communication skills with good pronunciation and fluency.

- Ability to work on inbound voice processes (customer care) with minimal supervision.

- Freshers can apply; no prior experience required.

- 3.1L to 4.25L CTC PA based on experience

- Call (phone hidden), (phone hidden), (phone hidden)

- Cab is available

- Night Shift

- 5 days working

- 2 rotational weeks off

- 12th and above is accepted

- Chennai, Kovilambakkam location

- Virtual interview is also available

📌 International Voice Process- Spot Selection--Chennai, Kovilambakkam
🏢 Global Serve Solutions
📍 Chennai