Job Description

Roles & Responsibilities:
Take ownership of field revenue streams, plan for their success, support them with
KPIreporting, performance management and guide them to hit organization goals
Drive solutions by liasoning with revenue operations teams, enablement teams & solutioning
teams to improve customer experience & drive revenue growth.
Provide the management team with actionable insights consistently by processing data
&analysing; them after removing outliers & inconsistencies.
Operate autonomously within the team, driving informed decisions with
accountability;contributing effectively to the teams overall goals
Create, maintain, and present documentation, including: SOPs, rules of engagement, and
process workflows to ensure adherence to internal policies
Proactively define and execute projects spanning systems, data management, and business
process automation to improve operational efficiency, reduce errors, and minimize wasted
cycles
Manage global stakeholder communication across multiple lines of business/time zones by
establishing clear communication channels.
Encourage stakeholders to think big in developing or redesigning processes and systems
that can create transformational business impact Qualifications

3+ years of relevant work experience
Must have familiarity with database technologies and tools (SQL/R/PYTHON etc.), data
transformation and processing




MBA from a top-tier college or a Bachelor s degree from a top-tier university with relevant
work experience
Strong data background with skills to effectively collect, analyze, interpret, and leverage
data to drive decision-making
Track record of developing and managing complex data projects with multiple stakeholders
successfully
Ability to work on data and make key choices based on the business context
Work experience in the Software and SaaS industries is a plus
Passion for technology and for pushing new concepts, products, and services
Strong bias toward collaboration and ability to work effectively in a cross-functional
&dispersed; team
Positive attitude, self-starter, and high emotional intelligence (EQ)
Excellent interpersonal skills and ability to drive consensus with internal and external
stakeholders
Experience with a visualization tool such as Tableau, Spotfire, Power BI, etc.

Experience in Sales Operations/Revenue Operations, with exposure to sales planning, forecasting, pipeline analytics, territory management, and CRM platforms (Salesforce preferred).

Solid understanding of key sales metrics (ARR, bookings, pipeline, win rates, conversion, etc.) and experience supporting sales leadership through data-driven insights

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Business Analyst (Chennai)
🏢 FreshWorks
📍 Chennai