Role & responsibilities

1. Technical Operations & Application Support (50%)

- Manage and resolve Tier 2 production incidents with a focus on timely resolution and minimal business impact
- Perform root cause analysis (RCA) and implement preventive measures
- Monitor application performance, identify issues proactively, and drive operational improvements
- Collaborate with cross-functional teams to ensure system stability and reliability

2. Software Engineering & Automation (35%)

- Develop and maintain applications using JavaScript/React
- Build and consume REST APIs
- Write scripts and automation to improve operational efficiency and reduce manual effort
- Work with GitLab, CI/CD pipelines, and deployment processes
- Contribute to code reviews and follow best engineering practices

3. Agile Delivery & Coordination (15%)

- Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives
- Manage tasks and workflows using Jira




- Support UAT, requirement clarification, and coordination with stakeholders
- Ensure timely delivery of assigned tasks with quality and accountability

Preferred candidate profile

- Strong experience in application support, incident management, and troubleshooting
- Hands-on experience with JavaScript, React, REST APIs
- Familiarity with CI/CD pipelines, GitLab, and automation scripting
- Valuable understanding of Agile methodologies and tools (Jira)
- Ability to balance operations and development responsibilities effectively
- Excellent communication and stakeholder management skills.
- Experience with monitoring tools and logging frameworks
- Exposure to cloud environments (AWS/Azure/GCP)
- Knowledge of DevOps practices and automation frameworks

📌 Technical Operations Engineer ( React + JavaScript / Node ) (Chennai)
🏢 ACL Digital
📍 Chennai