ROLES & RESPONSIBILITIES

Quality Management System (QMS)

- Own, maintain, and continuously improve the organization's multi-standard QMS across ISO 9001, ISO 20000-1, and ISO 14001.
- Plan and govern certification and recertification cycles, managing relationships with accredited external bodies.
- Drive internal audit programs, management reviews, and corrective/preventive action closure.
- Define and track organizational measurement objectives tied to business outcomes, not just compliance targets.

SEPG and Process Engineering

- Lead the Software Engineering Process Group (SEPG), Process Improvement Team, and Software Quality Assurance Group (SQAG).
- Define, document, and institutionalize processes across all SDLC phases: planning, estimation, requirements, design, coding, testing, and release.
- Establish and maintain Project Performance Baselines and capability baselines for quantitative project management.
- Drive Causal Analysis and Resolution (CAR) and Defect Prevention activities across delivery units.

CMMI High Maturity Practices

- Lead CMMI Maturity Level 5 appraisal cycles preparation, readiness reviews, evidence collection, and coordination with the Lead Appraiser.
- Institutionalize Quantitative Project Management (QPM) and Organizational Performance Management (OPM) practices.
- Apply statistical process control and process performance modeling to manage variation in delivery performance.
- Sustain High Maturity practices continuously, not just during appraisal windows.

Metrics, Measurement & Reporting
- Govern organizational metrics programs covering effort, schedule, defects, productivity, customer satisfaction, and test effectiveness.
- Produce performance dashboards and reports for Top Management highlighting trends, risks, and improvement targets.
- Establish size-based estimation baselines by technology type and maintain them as organizational assets.





Training & Culture
- Train project teams, leads, and support functions on quality processes and standards.
- Build a quality culture where process discipline is seen as an enabler of delivery, not a constraint.
- Run lessons learned and knowledge management programs to capture and reuse organizational learning.

Cross-functional Process Ownership
- Partner with support function heads across HR, Finance, IT Infrastructure, Procurement, Administration, Sales, and L&D; to define and document their operating processes.
- Support Information Security Governance and data protection compliance in collaboration with the CISO or IT Infrastructure lead.

SKILLS REQUIRED

Mandatory Skills (Non-Negotiable)
- ISO 9001:2015

? Led or co-led at least two certification cycles.

? Managed internal audit programs and corrective/preventive action closure.

? Practical understanding of Clause 6.1 (risk-based thinking) and Clause 9.1 (performance evaluation).

- ISO 20000-1:2018 ? Hands-on experience designing or improving IT Service Management processes.

? Covers service request, incident, problem, change, and capacity management in a software delivery context.

- ISO 14001:2015 ? Operational experience managing an Environmental Management System (EMS).

? Identifying environmental aspects and impacts, setting environmental objectives, and running internal EMS audits.

- CMMI Dev v2.0 / v3.0 Maturity Level 5 ? Participated in or led at least one CMMI ML5 appraisal.





? Deep understanding of statistical process control, process performance baselines, process performance models, QPM, and causal analysis.

- Statistical Process Control ? Ability to explain and apply control charts, common cause vs. special cause variation, capability indices, and regression basics.

? Must be able to lead these conversations credibly in a real organizational context.

Positive to Have
- ISO 27001:2022 Lead Auditor / Lead Implementer — for effective collaboration with IT Security teams and ISMS risk control alignment.
- Lean Six Sigma (Green Belt or above) — DMAIC, root cause analysis, control charts; directly applicable to Defect Prevention and CAR programs.
- Prior delivery-side experience as a Developer, Business Analyst, or Project Manager — builds credibility with delivery teams.
- Experience building internal QMS portals or metrics dashboards (e.g., SharePoint) — audit tracking, compliance indices, performance dashboards.
- Familiarity with Agile/Scrum environments — ability to adapt CMMI and ISO practices to sprint-based delivery without friction.
- Training and facilitation skills — ability to run engaging process training sessions and management reviews.

EDUCATION &

CERTIFICATIONS REQUIRED

Experience

- 10+ years in IT, with a minimum of 10 years in a Senior Quality Leadership role.

Mandatory Certifications / Standards Exposure
- ISO 9001:2015 — Lead Auditor certification or demonstrated working expertise with at least two certification cycles.
- ISO 20000-1:2018 — Demonstrated working expertise in IT Service Management process design or improvement.
- ISO 14001:2015 — Demonstrated working expertise in Environmental Management System operations.
- CMMI Dev v2.0 or v3.0 — Maturity Level 5 appraisal participation or leadership (mandatory).

📌 Immediate Openings For Manager Quality & SEPG - Mumbai/Pune/Delhi
🏢 Trigyn Technologies
📍 Delhi