We are looking for an experienced and polished CRM professional with strong exposure to luxury real estate projects. The candidate must have in-depth knowledge of end-to-end CRM operations along with exceptional communication and client management skills.

Key Requirements:

- Minimum 7+ years of experience in Real Estate CRM.
- Mandatory experience in handling Luxury Real Estate projects.
- Strong exposure to complete end-to-end CRM processes.
- Excellent communication, presentation, and interpersonal skills.
- Experience in handling HNI/UHNI clients professionally.
- Strong coordination and stakeholder management abilities.

Roles & Responsibilities:

- Handling complete post-sales CRM lifecycle from booking to possession.
- Managing customer relationships and ensuring premium customer experience standards.
- Handling collections follow-up, agreements, documentation, registrations, possession,



and customer escalations.
- Managing and resolving high-level customer concerns effectively and professionally.
- Maintaining CRM MIS reports, customer databases, and process trackers.
- Ensuring timely communication and seamless execution of all customer-related activities.
- Driving customer satisfaction, retention, and service excellence for luxury clientele.

Desired Candidate Profile:

- Strong understanding of luxury real estate customer handling and processes.
- Excellent verbal and written communication skills.
- Mature, polished, and highly skilled personality.
- Ability to manage demanding clients and high-value transactions efficiently.
- Strong problem-solving and relationship management skills.

📌 Crm Executive (Panvel)
🏢 Godrej Properties
📍 Panvel