ICERTIS LEAD

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are seeking a talented and driven ICERTIS Manager to understand how the ICI product works and how it is used by customers. Lead end-to-end implementation of Icertis solutions across industries, following established methodologies and ensuring delivery within scope, timeline, and budget.

In this role you will play a key role in:

- Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments.
- Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience.
- Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient.
- Provide technical & functional expertise, guidance, mentorship to team members.
- Configure Icertis solutions to meet client-specific requirements. Collaborate with integration and technical teams to ensure seamless connectivity.
- Facilitate workshops, UAT, training sessions, and deployment activities.
- Act as a trusted advisor, helping clients adopt best practices in procurement transformation.
- Provide post-go-live support and stabilization assistance.
- Follow and contribute to defined CRM,



procurement processes to manage customer requests efficiently.
- Knowledge of Icertis integration capabilities will be added advantages.
- Role may involve travel to customer locations.

YOUR PROFILE:

- 8 + years previous experience in an Application Support/Functional Consultant role.
- Minimum 2–3 full lifecycle Icertis implementations in a lead consultant role.
- Obtained ICI functional certifications
- Excellent communication and customer handling skills.
- Exposure to Windows Azure and Cloud Computing will be an added advantage.
- Deep understanding of customer support processes and tools. Ability to follow defined processes.

WHAT YOU'LL LOVE ABOUT WORKING HERE

- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or current parent support via versatile work.

ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage,



Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

- Configure Icertis solutions to meet client-specific requirements. Collaborate with integration and technical teams to ensure seamless connectivity.
- Facilitate workshops, UAT, training sessions, and deployment activities.
- Provide technical & functional expertise, guidance, mentorship to team members.
- Act as a trusted advisor, helping clients adopt best practices in procurement transformation.
- Provide post-go-live support and stabilization assistance.

Qualifications

- Previous experience in an Application Support/Functional Consultant role.
- Minimum 2–3 full lifecycle Icertis implementations in a lead consultant role.
- 8 + years previous experience in an Application Support/Functional Consultant role.
- Obtained ICI functional certifications
- Excellent communication and customer handling skills.
- Exposure to Windows Azure and Cloud Computing will be an added advantage.
- Deep understanding of customer support processes and tools. Ability to follow defined processes.

WHAT YOU'LL LOVE ABOUT WORKING HERE

- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

📌 Icertis (Mumbai)
🏢 Capgemini
📍 Mumbai