Role & responsibilities

- Client Communication - Serve as the primary point of contact for international clients, group companies, addressing inquiries, order confirmation and service requests.
- Managing export orders in relevant ERP systems, aligning with customer demand and delivery schedules.
- Interacting with factories, third-party logistics, shipping lines, and customs brokers to ensure smooth shipment execution.
- Preparing and providing export documentation such as shipping bills, invoices, certificates of origin, and bills of landing.
- Coordinating with supply chain teams, product teams, and planners to align inventory and production with customer demand.
- Communicating clearly with customers on export shipment status and handling inquiries or issues promptly.
- Tracking shipments and ensuring adherence to export shipping timelines.
- Monitoring shipment costs and supporting transportation cost control measures.
- Maintaining MIS reports and documentation for all export transactions.




- Collaborate with internal departments to optimize inventory and demand planning.
- Monitor performance metrics and implement process improvements.
- Handle escalated customer complaints and maintain customer satisfaction.
- Ensure compliance with export regulations and company policies.
- Coordinate with the finance team to track payments, resolve discrepancies, and manage payments receivables.
- Customer Feedback

Preferred candidate profile

- Bachelors degree in business, Logistics, Supply Chain, or a related field.
- Robust communication skills to interact effectively with customers and internal teams.
- Experience in export order management and documentation, ideally with exposure to demand planning.
- Experience with demand planning and inventory management in export contexts.

Knowledge of export regulations, customs procedures, and logistics documentation

📌 Customer Service Manager Exports & Imports (Faridabad)
🏢 Aktiv Technologies
📍 Faridabad