- Communicate with clients through email and live chat

- Improve customer service experience by understanding and emphasizing clients needs

- Maintain attendance regularly, thereby accepting the daily schedule as assigned

- Take complete responsibility for resolving challenging customer issues & escalating when required

- Determine customer needs and provide an apt solution

- Focus on customer satisfaction by offering additional tools, services, and products

Skills Required

- Ability to communicate well (both written and verbal)

- Proficiency in communicating accurately and clearly

- Good writing skills- ability to compose grammatically correct and to the point written response

- Valuable comprehension skills- must be able to clearly understand and state the issues described/enquired by the clients

- Having a basic understanding of web hosting is a must

- Should possess outstanding typing skills

- Rightly explain the knowledge of the Internet, milesweb.com website, and market competitors

- Demonstrates adept knowledge of email applications

- Excellent customer support skills,



including owning a good focus on the customer issues in the fast-growing setting

- Demonstrates interpersonal skills with a varied client base

- Demonstrated skills in conflict resolution, negotiation, and de-escalation

- Able to work overtime as needed - as much as 60 hours a week
- A good problem-solver, decision-maker, and time manager

- Should be able to prioritize tasks based on their urgency and importance

- Ability to tackle problems logically and rationally

- Highly motivated and self-disciplined
- In addition to multi-tasking skills and operating in an energetic environment, we look for a candidate who is creative and analytical with a passion for exceptional customer service

- Should be willing to learn new skills and technologies

- Ability to adapt and adjust according to the changes in the work environment

- Work and coordinate with all teams, including sales, support, and marketing

Pay: ₹140,000.00 - ₹350,000.00 per year

Benefits

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Hosting Support Engineer (Nashik)
🏢 MilesWeb Internet Services
📍 Nashik