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Job Title: Technical Change Manager

Reports to: GMS ITSM & Ops Excellence Manager

Location: Bangalore (preferred) or Pune

As a key member of Change management, you will:

The Technical Change Manager role has the responsibility to ensure requested changes and version releases of services and infrastructure into the GMS customer production/non-production environment are risk minimised, controlled and communicated.

Change manager’s Roles & Responsibilities:

 Documenting and maintaining the Change Management policy, processes and standards.

 Analysis of complex services, covering a diverse range of technologies and

3rd party suppliers, to ensure that proposed requests for change (RFC) are safe and fit for purpose, including a comprehensive analysis of risk, business impact & continuity, backout plans, test plans, resource requirements and availability.

 Challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organisation is minimal.

 Manage, review, amend and close Requests for Change (RFC).

 Develop, implement and maintain GMS Change Management policies and procedures and ensure that the entire team members complies with the procedures.

 Develop and present Change Management reports as required.

 Establishment, ownership and chairing the Change Advisory Board (CAB).

 Establish, document, implement, manage and monitor the Release

Management policies and processes.

 Develop & implement Release Management procedures.





 Plan and organise a range of acceptance activities to underpin the successful release of software, hardware and associated Configuration Items.

 Coordinate services, implement & monitor Release Plans, producing detailed timetables of events and documenting action plans.

 Design and implement standard change procedures for the distribution and installation of patches and other routine tasks.

 Communicate and manage expectations during the planning and rollout of new Releases.

Experience

 10+ years experience of working in an outsourced environment and supplier management against SLAs, monitoring change and release performance against service level agreements, and participating in effective working relationships to deliver continuous improvement.

 Experience of Change managing applications, end user devices, network infrastructure and services in an ITIL compliant environment.

 Experience of working in a secure environment.

 Understanding of the Standards & Models relating to ISO 27001, ISO 20000,

CMMI. For eg: Data Protection, copyright, intellectual property rights, etc.

 Experience of building strong working relationships with a variety of stakeholders.

 Strong customer focus.

 Project management experience.

 Good communication and negotiation skills.

 Positive can do attitude and flexibility of approach.

 Skilled qualification or equivalent experience in an Information technology related subject and project management.

 ITILv4 Foundation qualified.

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