Roles & Responsibilities Customer Support Associate (KLM DEL SSC Voice Process)
- Handle inbound and outbound customer calls for KLM Airlines professionally.
- Assist customers with flight bookings, ticket modifications, cancellations, and travel-related queries.
- Provide accurate information on flight schedules, baggage policies, fares, and airline services.
- Resolve customer concerns while ensuring a high level of customer satisfaction.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Follow company policies, quality standards, and compliance guidelines.
- Achieve performance metrics such as quality, productivity, and customer satisfaction scores.
- Collaborate with internal teams to ensure timely resolution of customer issues.
- Deliver exceptional customer service while maintaining professionalism and empathy at all times.
Job Details:
- Work From Office
- 5 Days Working
- Rotational Shift
- Rotational Week Off