Process: Customer Service Executive - HSBC Credit Card

Location: Wagle Estate, Thane

Key Responsibilities:

- Handle inbound customer service calls for HSBC credit card customers.
- Resolve customer queries related to credit card services.
- Promote relevant credit card offers, schemes, and products.
- Maintain service quality and customer satisfaction.
- Follow process guidelines and compliance standards.

Eligibility Criteria:

- Graduate candidates only.
- Minimum 1 year of BPO inbound voice customer service experience required.
- Excellent communication skills (C1 level) mandatory.
- Positive understanding of customer handling and sales approach.
- Candidate should have a clear CIBIL record (no major loan defaults).

Shift Details:

- Day Shift (Rotational)
- 9-hour shift including 1-hour break.
- Shift window: 6:30 AM - 8:30 PM
- 2 Rotational Week Offs

Salary & Benefits:

- CTC: 45,000 per month
- In-hand Salary: 38,000 per month
- Centralized pick-up and drop facility from Thane Station

Apply Now, Contact For More Details / Information

HR Komal - (phone hidden)

📌 Hiring For HSBC - Customer Service Executive / Graduate / 5 Days Work (Mumbai)
🏢 Credicus Business Services
📍 Mumbai