About The Company Lonza is a global leader in the life sciences industry, dedicated to delivering innovative solutions that improve healthcare and enhance quality of life. With over 30 sites strategically located across five continents, Lonza's diverse and interconnected teams collaborate daily to manufacture the medicines of tomorrow. The company’s core values—Collaboration, Accountability, Excellence, Passion, and Integrity—guide its operations and corporate culture, fostering an setting where ideas, regardless of size, have the potential to impact millions of lives worldwide.

Lonza is committed to advancing scientific innovation through a focus on quality, sustainability, and inclusivity, creating a workplace that values diversity and encourages continuous learning and development.

About The Role The Head of Quality Services at Lonza is a strategic leadership position responsible for overseeing the Global Capability Center (GCC) Quality Services organization. This role is pivotal in ensuring the delivery of centralized support functions such as Quality Systems, Documentation Management, Compliance Administration, Data Analytics, and Translation Services. The incumbent will drive operational excellence, ensure compliance with global regulatory standards, and support digital transformation initiatives to enhance service delivery.

The role requires close collaboration with Site Quality teams, Digital organizations, and business stakeholders to uphold Lonza’s commitment to a Quality First culture. The Head of Quality Services will also lead efforts in inspection readiness, process standardization, and continuous improvement, fostering a high-performance environment aligned with strategic business objectives.

Qualifications The ideal candidate will possess a Master's degree in a relevant scientific, technical, or business field. They will have at least 10 years of experience within GMP-regulated industries such as Pharmaceuticals, Biotechnology, Medical Devices, or related Life Sciences sectors. Proven expertise in managing Quality Systems, Quality Operations, Shared Services, or Centers of Excellence on a global scale is essential.





Experience leading geographically dispersed teams and supporting regulatory inspections and audits is required. Familiarity with quality and business platforms such as Veeva, TrackWise, LIMS, SAP, or similar technologies is highly desirable. The candidate should have a strong understanding of GMP, GxP, Data Integrity, and Quality Management Systems, along with strategic planning, change management, and operational leadership skills.

Experience in establishing or transforming Global Capability Centers and leading digital transformation initiatives will be advantageous.

Responsibilities Leading the GCC Quality Services organization, the Head of Quality Services will ensure the reliable, compliant, and efficient delivery of all quality support activities. They will establish and maintain service delivery models, governance frameworks, and operating standards aligned with global quality requirements, ensuring service levels and customer expectations are consistently met. Oversight of global documentation services—including document lifecycle management, archiving, translation, and true-copy processes—will be a key focus, ensuring compliance with GMP, Data Integrity, and regulatory standards.

The role involves leading quality compliance activities such as metrics reporting, governance preparation, complaint administration, and inspection readiness, supporting audits and regulatory inspections as needed. The candidate will spearhead data analytics efforts, providing trend analysis, reporting, and insights to support quality reviews, process verification, and management decision-making. Driving operational excellence through automation, standardization, and digital transformation is essential,



along with building strategic relationships with stakeholders across sites, quality systems teams, and digital organizations.

People leadership responsibilities include recruiting, developing, and retaining high-performing teams, fostering a culture of accountability, collaboration, and continuous learning. Ensuring compliance with regulatory standards and maintaining inspection readiness across all processes and systems are critical aspects of the role. Additionally, the Head of Quality Services will manage departmental budgets, workforce planning, and resource allocation to optimize operational performance and service quality.

Benefits Joining Lonza offers a dynamic career within a globally recognized organization committed to innovation and excellence. Employees benefit from an inclusive, ethical workplace that values diversity and fosters professional growth. The company provides competitive compensation packages that recognize high performance, along with a comprehensive range of benefits tailored to various roles and locations.

These benefits include health and wellness programs, professional development opportunities, flexible work arrangements, and other perks designed to support work-life balance and overall well-being. Employees are encouraged to thrive in an environment that promotes collaboration, innovation, and continuous improvement, contributing to impactful projects that shape the future of healthcare and life sciences.

Equal Opportunity Lonza is an equal opportunity employer committed to fostering an inclusive environment for all employees. The company values diversity and is dedicated to ensuring equal employment opportunities regardless of race, ethnicity, gender, age, disability, sexual orientation, or any other protected characteristic. Lonza believes that diverse perspectives drive innovation and success, and actively promotes a culture of respect, fairness, and collaboration.

All qualified applicants are encouraged to apply and will be considered based on their skills, experience, and alignment with the company’s values and mission.

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