We are seeking a agile and results-driven Head NPA Collections to lead the end-to-end recovery function for our NPA portfolio. The ideal candidate will bring deep expertise in collections strategy, regulatory compliance, legal recoveries, and team leadership

Key Responsibilities

- Lead and drive the end-to-end collections and recovery function across the NPA portfolio, ensuring optimal recovery performance and portfolio quality

- Develop and execute robust recovery strategies across early, mid, and late-stage delinquency buckets, including 60+ DPD cases to maximize collections and minimize credit losses.

- Leverage MIS, analytics, and performance dashboards to drive data-backed decision-making, portfolio monitoring, and continuous process improvement.

- Champion digital collections and technology-led recovery initiatives to enhance operational efficiency, productivity, and customer engagement.

- Build, lead, and inspire high-performing collections and recovery teams, fostering a culture of accountability, performance excellence,



and ethical practices.

- Ensure strict adherence to RBI regulations, NBFC guidelines, internal policies, and industry best practices across all collection and recovery activities.

- Partner with legal teams to drive recoveries through SARFAESI, arbitration, litigation, and other statutory recovery mechanisms wherever applicable.

- Manage and govern external collection agencies, recovery partners, and legal vendors, ensuring SLA compliance, governance standards, and ethical conduct.

- Balance recovery objectives with customer-centric engagement, effective risk mitigation, and the organization's reputation while maintaining the highest standards of professionalism.

- Collaborate cross-functionally with Risk, Credit, Operations, and Business teams to strengthen portfolio performance and drive sustainable recovery outcomes.

📌 Head NPA (Mumbai)
🏢 Hiranandani Financial Services
📍 Mumbai