Role & responsibilities

- Lead and manage a team of 30-50 FTEs within Physician Billing operations.
- Monitor daily operations and ensure achievement of productivity, quality, and SLA targets.
- Create team goals, track performance, and drive continuous improvement initiatives.
- Conduct regular team huddles, coaching sessions, and performance reviews.
- Analyze operational data and prepare dashboards, MIS reports, and AR matrices.
- Ensure effective workload distribution and resource utilization.
- Handle client calls, emails, performance discussions, and operational escalations.
- Implement strategies to improve collections, productivity, quality, and overall team performance.
- Collaborate with internal stakeholders to drive operational excellence and process improvements.
- Ensure adherence to organizational policies, client requirements, and process guidelines.
- Identify training needs and support team development initiatives.
- Drive employee engagement and maintain a positive work environment.

Preferred candidate profile

Mandatory Requirements

- Minimum 6 years of experience in US Healthcare Medical Billing.




- Minimum 1 year of experience as Assistant Team Lead (ATL) or equivalent leadership role.
- Experience managing a team size of 30-50 resources.
- Solid understanding of end-to-end Physician Revenue Cycle Management processes.
- Experience handling US-based client calls and email communications.
- Excellent communication, analytical, and leadership skills.
- Flexibility to work in US Shifts

Technical Skills

Revenue Cycle Management

- Physician Billing
- Accounts Receivable (AR)
- Denial Management
- Claims Processing
- Payment Posting
- Revenue Cycle Management
- Medical Billing Operations

Reporting & Analytics

- MIS Reporting
- Dashboard Preparation
- AR Matrix Analysis
- Performance Tracking
- Productivity Analysis

Tools & Applications

- MS Excel (Advanced)
- MS PowerPoint
- MS Office Suite

Preferred Platform Experience

- NextGen
- Allscripts
- eClinicalWorks
- TriZetto
- Waystar
- Jopari

Education

UG: Any Graduate

PG: Any Postgraduate (Preferred)

📌 Team Lead (Physician Billing) RCM (Jaipur)
🏢 Knack RCM
📍 Jaipur