Job Title: Veeva Vault RIM Support Engineer

Position Overview

We are looking for a Veeva Vault RIM Support Engineer to support and enhance business-critical Regulatory Information Management (RIM) platforms. In this role, you will ensure the smooth operation, compliance, and continuous improvement of Veeva Vault applications that support global Regulatory Affairs and Quality business functions.

You will collaborate with cross-functional and international stakeholders to deliver reliable, compliant, and innovative technology solutions that enable efficient regulatory operations.

Key Responsibilities

- Ensure the stability, availability, and performance of business-critical Veeva Vault applications, keeping them audit- and inspection-ready.
- Provide application support, troubleshooting, and issue resolution for Veeva Vault RIM and related platforms.
- Collaborate closely with global business stakeholders, IT teams, and external vendors to understand business requirements and deliver effective solutions.
- Analyze regulatory business processes and recommend improvements through system enhancements and process optimization.
- Configure, maintain, and support Veeva Vault solutions while ensuring compliance with GxP and other regulatory requirements.
- Support platform lifecycle activities, including system upgrades, testing, validation, release management, and change implementation.
- Ensure system documentation, validation, and operational processes meet regulatory and quality standards.
- Drive continuous improvement initiatives and contribute to innovation across the Veeva platform ecosystem.
- Participate in incident,



problem, change, and release management activities.

Required Qualifications

- Bachelor's or Master's degree in Information Technology, Computer Science, Life Sciences, Pharmacy, Biotechnology, or a related discipline.
- Experience supporting or administering Veeva Vault applications, preferably Veeva Vault RIM.
- Valuable understanding of Regulatory Affairs business processes within the pharmaceutical or life sciences industry.
- Strong knowledge of GxP regulations and validated computer systems.
- Experience with IT application support, platform administration, or product management.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication and stakeholder management skills with the ability to work in global, cross-functional teams.
- Proactive, customer-focused, and capable of working independently in a fast-paced environment.
- Fluency in written and spoken English.

Preferred Qualifications

- Veeva Vault certifications (Platform, RIM, eTMF, Quality, or related modules).
- Experience with system validation, SDLC, change management, and ITIL processes.
- Exposure to integrations between Veeva Vault and enterprise applications.
- Experience working in regulated pharmaceutical or life sciences environments.

Key Skills

- Veeva Vault RIM
- Veeva Platform
- Regulatory Information Management
- GxP Compliance
- Application Support
- Incident & Problem Management
- Change & Release Management
- System Validation
- Regulatory Affairs
- SDLC
- Stakeholder Management
- ITIL
- Process Improvement
- Cloud Applications

📌 Veeva Vault RIM Support Engineer (Bengaluru)
🏢 PERSOL
📍 Bengaluru