Primary Skill

- Windows 10/11 troubleshooting
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) support
- Active Directory (user administration, password resets, group management)
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Hardware troubleshooting for laptops, desktops, printers, and mobile devices
- Remote support tools usage (SCCM, TeamViewer, etc.)
- Incident, Request, and Problem Management fundamentals
- Knowledge of ServiceNow- ITSM platforms
- User account provisioning and deprovisioning
- Software installation, configuration, and troubleshooting
- Ticket prioritization and SLA management
- Call handling and customer service skills
- Documentation and knowledge article creation
- Escalation management
- Root cause identification for recurring issues
- Shift handover and operational reporting

Secondary Skill

- Azure Active Directory / Entra ID
- Intune and Endpoint Management




- VDI technologies (Citrix, VMware Horizon, AVD)
- PowerShell scripting and automation
- Basic Linux administration
- Cloud platforms (Azure, AWS)
- Endpoint security tools (CrowdStrike, Defender, SentinelOne)
- Email security and spam filtering solutions
- Network monitoring tools (SolarWinds, ThousandEyes)
- SCCM/MECM administration
- Problem Management
- Change Management
- Knowledge Management
- Major Incident Management support
- Service Reporting and Dashboarding

Preferred Certificates

- ITIL Foundation
- Microsoft Certified: Contemporary Desktop Administrator
- Microsoft 365 Fundamentals (MS-900)
- Azure Fundamentals (AZ-900)
- CompTIA A+
- CompTIA Network+
- HDI Support Center Analyst

📌 Service Desk Engineer / Service Desk Operations Engineer / IT Servi (Chennai)
🏢 Elabs Infotech
📍 Chennai