Guest Relations - Assistant Manager

Location - Delhi Role Summary The Guest Relations function is responsible for delivering exceptional hospitality experiences and managing high-quality engagement initiatives for clients, partners, lawyers, and internal stakeholders. The role focuses on food & beverage management, event execution, stakeholder coordination, and operational excellence, ensuring seamless service delivery aligned with organizational standards. Key Responsibilities

- Hospitality & Culinary Management

Curate and manage F&B; offerings based on stakeholder preferences and dietary requirements.

Oversee daily snacks, meal services, and catering arrangements for meetings and visiting stakeholders.

Ensure vendor quality, hygiene standards, and service delivery.

Conduct vendor evaluations, food trials, and onboarding processes.

2.

Event

Planning & Execution

Plan and execute internal and external events including client engagements, partner meets, townhalls, inductions, and festive celebrations.

Manage end-to-end event logistics including venue, décor, catering, entertainment, production, and licensing.

Coordinate with internal teams and external vendors to ensure seamless execution.

Develop contingency plans to ensure smooth event delivery.

- Reservations & External Liaison

Manage restaurant bookings and external hospitality arrangements for partners and leadership.

Liaise with hotels, venues, and F&B; partners for collaborations and events.

Organize external meeting venues with required AV and technical support.

- Operations & Compliance

Ensure adherence to hygiene, safety, and compliance standards.

Address special dietary requirements and stakeholder needs proactively.

Maintain SOPs for all recurring guest relations activities.

Manage and update event calendars and service logs.

- Financial & Vendor Management





Track budgets for events, catering, and guest relations activities.

Oversee vendor payments and ensure timely invoice processing and reconciliation.

Maintain accurate documentation and financial records.

- Training & Service Excellence

Conduct training sessions for staff and vendors on hospitality standards.

Stay updated on industry trends to enhance service quality and innovation.

Key Result

Areas (KRAs)

1.

Service

Excellence

Achieve high satisfaction scores from partners, lawyers, and clients.

Ensure consistent quality of hospitality services across all offices and events.

2.

Event Execution

Effectiveness

Deliver events within timelines, budgets, and agreed quality standards.

Minimize last-minute escalations through proactive planning and contingency management.

3.

Stakeholder

Satisfaction

Build strong relationships with internal stakeholders and external partners.

Ensure prompt and effective handling of hospitality requests and reservations.

4.

Vendor Performance

Management

Maintain a reliable vendor base with consistent service quality and compliance.

Achieve cost efficiency through vendor negotiations and optimization.

5.

Operational

Efficiency

Ensure adherence to SOPs and compliance standards.

Maintain accurate trackers, reports, and event calendars.

6.

Financial

Discipline

Ensure all expenses remain within approved budgets.





Timely processing and reconciliation of invoices with zero discrepancies.

- Innovation & Sustainability

Introduce innovative hospitality concepts to enhance guest experience.

Promote sustainable and eco-friendly practices in events and catering.

Key Skills & Competencies

Strong interpersonal and stakeholder management skills

Attention to detail and service orientation

Vendor management and negotiation skills

Event planning and project management expertise

Financial awareness and reporting skills

Ability to manage multiple priorities in a fast-paced environment Qualifications & Experience

Educational Qualifications

Bachelor’s degree in hospitality management, Hotel Management, or a related field

Relevant certifications in hospitality, event management, or F&B; management will be an added advantage Preferred Background

Prior experience in corporate environments, the hospitality industry, hotels, luxury service brands, or event management firms

Demonstrated experience in vendor management, budgeting, and stakeholder coordination

Strong exposure to premium service delivery standards and client-facing roles We are an equal prospect employer and value diversity. We do not discriminate based on gender, race, age, sexual orientation, and religious identities or any other applicable characteristics protected by law. We seek individuals who uphold the highest standards of integrity, demonstrate professionalism in every interaction, treat others with respect, and consistently align personal ambition with the collective goals of the firm.

The incumbent is required to comply with the Firm’s Information Security policies and procedures, including safeguarding confidential information, adhering to secure data handling practices, and promptly reporting information security incidents.

📌 Guest Relations (Delhi)
🏢 Trilegal
📍 Delhi