Join Staymaster's dynamic team as a Guest Relations - Executive, where you'll be the face of our brand and the heartbeat of our beautiful villas and holiday homes. This versatile role is perfect for those who thrive on providing exceptional service and love the excitement of being on the go.
Responsibilities
- Welcome guests! Help them check-in pleasantly
- Ensure that the property is check-in ready
- Manage guest expectations from check-in to check-out
- Ensure flawless guest communication
- Handle guest expectations
- Conduct housekeeping audits and inventory checks to uphold hospitality standards
- Drive guest reviews across various online portals
- Start your day with the sole aim of winning over every Staymaster guest
Pre Requisites
- Minimum of 1-2 years experience in a similar role.
- Outstanding communication skills and a warm, welcoming demeanour.
- Detail-oriented with a passion for delivering exceptional guest experiences.
- Versatile availability to work various shifts.
- Experienced in using property management systems.
- Ability to adapt and work in a fast paced environment