Roles & Responsibilities

- Handle customer grievances received through Email, Calls, Legal Notices, and the RBI CMS Portal.

- Investigate and resolve complaints within defined TAT and SLA.

- Manage end-to-end grievance handling on the RBI CMS Portal and draft responses to RBI/regulatory authorities.

- Coordinate with Legal, Compliance, Collections, and Customer Support teams for timely resolution.

- Maintain complaint records, CRM updates, MIS reports, and root cause analysis.

- Ensure compliance with RBI guidelines, internal policies, and regulatory requirements.

- Support audits, documentation, and grievance process improvements.

Requirements

- Graduate/Postgraduate in Law, Business Administration, or a related field.

- 3 to 6 years of grievance handling experience in NBFCs or Banks.

- Hands-on experience with the RBI Complaint Management System (CMS) Portal (Mandatory).

- Robust knowledge of RBI/NBFC grievance redressal guidelines and compliance.

- Excellent written and verbal communication skills.

- Ability to work with cross-functional teams and handle high-priority escalations.

📌 Grievance Officer (Pune)
🏢 Bridgexcel
📍 Pune