- Conduct detailed Pre & Post bind audits on UK Account Managers, Handlers, Executives managing UK Retail SME/Corp/Personal Lines clients. This is to ensure Gallagher Business Conduct is compliant with regulatory requirements, internal policies, and industry standards.
- Verify the accuracy, completeness, and consistency of documentation, including client documentation, policies, endorsements, and correspondence.
- Identify and document discrepancies, errors, or non-compliance issues, and recommend corrective actions.
- Collaborate with teams to identify root causes of quality issues and drive process improvements.
- Prepare QA reports, highlighting findings, trends, and actionable recommendations to teams on checklist creation, quality standards, and best practices for records keeping.
- Present insights to stakeholders and leadership to support informed decision-making.
- Collaborating with on-shore operations teams, account executives, brokers, and other stakeholders to address audit and QA findings.
- Provide training and guidance.
Qualifications
- Typically requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience.
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