Role & responsibilities

- Manage International process teams KRA goals and target achievement.
- Share Scorecard within the team and enable individual awareness on their KRA goals, targets, and their current stand.
- Arrange team meetings and discuss operational issues and ways to achieve operational excellence.
- Take ownership of cases keeping track & following up on escalated cases and ensure progress of cases through backlog review.
- Notify/discuss with manager on cases that require assistance, or which need to be managed politically.
- Identify Knowledgebase availability & create/publish current Knowledge Base Articles.
- Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
- To train people on topics those are identified by the escalation leads.
- Have appropriate succession planning in place for critical roles (like SME, Supervisor,



Trainer) so that associates can be groomed up the ladder.
- Should be able to effectively lead conflict management in their team and resolve issues.
- Daily Management of shift
- Administrative management of associates
- Work allocation to associates.
- Monitoring and mentoring associates on productivity, quality, and knowledge.

Required

- Minimum 3 years of experience in US Mortgage Bankruptcy Operations
- At least 1 year of experience as a Team Lead managing a team and operational deliverables
- Manage bankruptcy processes related to Chapter 7, Chapter 11, Chapter 12, and Chapter 13 filings.
- End-to-end understanding of Mortgage Bankruptcy Processes..

📌 Team Lead- Bankruptcy operations (Gurugram)
🏢 AIS business solution
📍 Gurugram