Job Description: Lead Spa Therapist

Department: Wellness Spa
Reports To: Manager - Front Office & Guest Experience / Management
Location: Velora Wellness Lounge , Southern E.M. Bypass, Kolkata

About Velora Wellness Lounge

Velora Wellness Lounge is India's next-generation Boutique Wellness Lounge, bringing together therapeutic spa experiences, wellness dining, personal grooming, and mindful hospitality under one roof.
We are committed to delivering exceptional wellness experiences through personalized care, premium service standards, and a culture of continuous learning. We are looking for an experienced, passionate, and service-oriented Lead Spa Therapist to join our founding team and play a key role in building one of Kolkata's most distinctive wellness destinations.

Position Summary

The Lead Spa Therapist is responsible for delivering exceptional therapeutic treatments while leading the day-to-day operations of the Wellness Spa. This is a hands-on leadership role that combines therapist excellence with operational supervision, team mentoring, guest experience management, quality assurance, inventory control, retail performance, and compliance with Velora's Standard Operating Procedures (SOPs).
The successful candidate will lead by example, ensuring every guest receives a safe, personalized, and memorable wellness experience.

Key Responsibilities

A. Guest Experience & Therapeutic Services

- Deliver professional spa therapies in accordance with Velora SOPs.
- Conduct guest consultations and recommend personalized treatment plans.
- Ensure exceptional guest comfort, privacy, safety, and confidentiality.
- Build lasting guest relationships through personalized service.
- Handle guest feedback and service recovery professionally.
- Maintain complete treatment records wherever applicable.

B. Spa Operations

- Supervise the daily operations of the Wellness Spa.
- Open and close the spa as per operational procedures.
- Manage therapist schedules and treatment room allocation.
- Coordinate appointments to maximize operational efficiency.




- Ensure all treatment rooms are fully prepared before every service.
- Coordinate seamlessly with the Wellness Hospitality Team to deliver a smooth guest journey.

C. Team Leadership

- Lead, coach, mentor, and motivate the therapist team.
- Conduct daily team briefings.
- Ensure adherence to grooming standards and professional conduct.
- Train therapists on new treatments, SOPs, guest service, and hygiene practices.
- Foster teamwork, accountability, and a positive work environment.
- Support recruitment, onboarding, and performance development of therapists.

D. Quality, Hygiene & Compliance

- Ensure the highest standards of cleanliness, hygiene, sterilization, and safety.
- Monitor compliance with all Velora SOPs.
- Ensure treatment rooms, equipment, linen, and products meet operational standards.
- Maintain guest safety and confidentiality at all times.

E. Inventory & Asset Management

- Monitor inventory of oils, creams, linen, towels, consumables, and retail products.
- Minimize wastage through effective stock management.
- Raise purchase requisitions as required.
- Ensure proper storage and handling of spa products and equipment.

F. Retail & Business Performance

- Promote wellness memberships, gift vouchers, retail products, and signature spa experiences.
- Encourage responsible retail recommendations based on guest needs.
- Support monthly revenue and retail sales targets.
- Contribute ideas to enhance guest satisfaction and business performance.

G. Administration & Reporting

- Prepare daily operational reports.
- Maintain therapist productivity records.
- Monitor inventory reports.
- Record guest feedback and service recovery actions.
- Submit sales, retail, and operational reports as required.

H.



Preferred Therapy Expertise

- Swedish Massage
- Deep Tissue Massage
- Balinese Massage
- Aromatherapy
- Foot Reflexology
- Body Scrubs & Wraps
- Head, Neck & Shoulder Therapy
- Spa Rituals and Wellness Packages
- Indian Therapy like Ayurveda

Qualifications

- Degree, Diploma, or Professional Certification in Spa Therapy, Beauty & Wellness, Ayurveda, or a related discipline.
- Minimum 5 - 10 years of experience in a premium day spa, wellness centre, luxury hotel spa, or destination spa.
- Prior experience supervising or leading a therapist team is highly desirable.
- Excellent communication and guest relationship skills.
- Basic computer knowledge for appointment management and reporting.

Key Competencies

- Leadership and Team Management
- Guest-Centric Service Excellence
- Strong Communication Skills
- Professional Grooming and Etiquette
- Retail & Upselling Ability
- Attention to Detail
- Time Management
- Problem Solving
- Emotional Intelligence
- High Standards of Hygiene and Professional Ethics

Working Hours

12:00 PM 10:00 PM
Weekly operational roster as per business requirements.

Compensation & Perks

- Competitive Salary (based on experience and expertise)
- Monthly Performance Incentives
- Company-provided Accommodation for Outstation Candidates
- Meals on Duty
- Medical Insurance
- Five Weekly Offs per Month
- Annual Home Travel Assistance (Airfare or LTA from the second year of service)
- Gratuity as per applicable law for eligible Fixed-Term Employees
- Salary credited on or before the 5th of every month
- Ongoing Learning, Skill Development, and Career Growth Opportunities

Why Join Velora?

At Velora, you will be more than a therapistyou will be a founding Team member of a premium wellness brand built on excellence, innovation, and genuine care. This is an opportunity to contribute to a unique wellness concept, work in a beautifully designed environment, grow your leadership capabilities, and shape memorable guest experiences while advancing your professional career.

📌 Lead Spa Therapist (Kolkata)
🏢 Velora Nature & Wellness
📍 Kolkata