Position: Manager Export (Business Development Manager) Location: Churchgate
Reporting to: Director
Qualification: MBA Sales & Marketing or Diploma in Exim/ foreign trade
Experience: 8+ Years Manufacturing Industry/Engineering/ Auto/Electrical Manufacturing Company.
JOB PURPOSE:
To Support the Director by generating revenue by increasing and retaining international clients and handling all marketing activities at Surelock Pvt Limited.
JOB RESPONSIBLITIES
Business Development & Sales
- Reconnect with old / inactive export clients and generate repeat business
- Cross-sell and upsell products to existing international customers
- Actively handle and convert all new export inquiries from emails, trade portals, exhibitions, and references
- Develop and execute country-wise and customer-wise export sales strategies
- Negotiate pricing, terms, and contracts with international customers
Client Management
- Maintain strong relationships with existing export clients
- Act as the key point of contact for major international accounts
- Ensure high customer satisfaction through timely communication and resolution of issues
Team Management
- Manage, guide, and monitor a team of Export Executives
- Allocate inquiries and accounts to the team and track follow-ups
- Review individual performance and ensure targets are met
- Train the team on export documentation, customer handling, and sales processes
Export Operations Coordination
- Coordinate with internal teams (production, dispatch, finance) for smooth order execution
- Ensure compliance with export documentation, Incoterms, and regulatory requirements
- Monitor order status, shipment timelines, and payment collections
Reporting & Analysis
- Prepare and present weekly and monthly export sales reports
- Track inquiry-to-order conversion, customer-wise sales, and country-wise performance
- Share pipeline updates, forecasts, and actionable insights with management
Additional Skills
- Excellent knowledge on export - import procedures
- Must have knowledge about latest rules & regulations in export - import, incentives
- Valuable communication skills Should have command on English (Verbally as well as Written)
- Familiar with SAP System
- Interpersonal skill
- Problem solving ability & work under pressure
- Strong international sales and negotiation skills
Core Competency
- Should have interest in converting an enquiry into an order & zeal to book many orders
- Aggressive to attend enquiries in time and look for new opportunities
- Quick learner