Technical Support Specialist (Bengaluru)

Technical Support Specialist (Bengaluru)

06 Aug
|
7 Eleven Corporate Services
|
Bengaluru

06 Aug

7 Eleven Corporate Services

Bengaluru

Role & responsibilities

• Handle inbound/outbound calls, chat, and email queries with professionalism and empathy.

• Understand and resolve customer issues within defined SLAs.

• Escalate complex issues to senior specialists/team leads when needed.

• Document interactions accurately in the CRM system.

• Meet KPIs: first contact resolution, response time, quality score, and CSAT.

• Adhere to shift schedules, especially during US business hours (night shift).

Preferred candidate profile

1 to 6 years of experience in Voice Process in Technical support

Excellent Communication

Expertise in is Issue resolution and Technical diagnosis

Bachelors degree

📌 Technical Support Specialist (Bengaluru)
🏢 7 Eleven Corporate Services
📍 Bengaluru

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