Team Leader- Inside Sales (Mumbai)

Team Leader- Inside Sales (Mumbai)

06 Aug
|
H R Creations
|
Mumbai

06 Aug

H R Creations

Mumbai

1.Team Management & Performance

• Lead, coach, and manage a team of Assisted Buying Agents to achieve daily, weekly, and monthly sales targets

• Monitor individual and team performance metrics such as conversion rate, revenue per interaction, AHT, CSAT, and

quality scores

• Conduct regular performance reviews, one-on-one coaching sessions, and feedback discussions

• Drive discipline, attendance, and adherence to schedules and processes

2. Sales & Customer Experience

• Ensure high-quality customer interactions across calls, chats, and digital channels

• Support agents in handling complex customer queries, objections, and escalations

• Drive consultative selling for high-value and customized products

• Ensure alignment with brand tone, service standards, and customer-first approach

📌 Team Leader- Inside Sales (Mumbai)
🏢 H R Creations
📍 Mumbai

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