General Manager – Project Manager (Mobile Diagnostics Operations)- IVD Client of TBHR Consultants Location: Vizag (Factory-based) Reporting Level: COO Function: Project Management / Techno-Commercial Operations About the Role We are looking for a seasoned techno-commercial leader to head end-to-end project operations for our mobile/on-site diagnostics program run out of Vizag. This is a high-visibility GM role that sits at the intersection of service delivery, supply chain, and customer relationship management — ideal for a professional who has run field operations for diagnostic equipment, point-of-care testing programs or medical device fleets and is ready to own full P&L-adjacent; accountability for a large-scale project. If you've worked in the in-vitro diagnostics (IVD), pathology or medical device services ecosystem and understand the discipline required to keep reagents, spares and field engineers moving in sync — this role is built for you.

What You'll Own Service Delivery & Fleet Operations - Monitor and ensure prompt daily service delivery across the project's ambulance fleet and all customer sites

- Act as the single point of accountability for uptime and turnaround on field service issues Reagent & Supply Chain Management - Ensure timely ordering of reagents from Head Office to prevent stock-outs
- Guarantee timely, uninterrupted supply of reagents and spares to every site Spares & Inventory Accountability - Take full ownership of spares inventory — tracking, reconciliation,



and prompt return of defective parts to HO
- Manage local stocking of spares at Vizag, with dispatch to sites via local courier networks
- Oversee low-value spares stocked in mobile vans and at customer locations, secured under lock and key with field engineers Customer & Breakdown Management - Coordinate closely with customer teams to ensure spares reach breakdown sites within a strict 4–12 hour window
- Serve as the senior escalation point commanding customer confidence and trust at the GM level Commercial Ownership - Drive timely collection of payments from the customer, maintaining commercial discipline alongside operational delivery What We're Looking For - Qualification: BE (any discipline) + MBA
- Experience: Senior techno-commercial professional with a strong background in field service, project operations, or supply chain — ideally within IVD, diagnostics, healthcare equipment or medical device services
- Age: 40s
- Presence: Solid executive presence with the gravitas to command respect from customers at the GM level
- Language: Working knowledge of Telugu (native fluency not required) Why This Role - A rare GM-level mandate with true end-to-end ownership — service, supply chain, inventory and commercial collections all under one seat
- Direct customer-facing authority and decision-making power
- High-impact, mission-critical operation supporting a diagnostics program that directly affects patient care delivery

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