About the Company An GCP Support Engineer is a technical professional 10-15 yrs experienceresponsible for providing support to customers using Amazon Web Services(GCP). This role involves troubleshooting, resolving technical issues,optimizing cloud infrastructure, and ensuring customer satisfaction.

About the Role

Below is a detailed for an GCP Support Engineer:

Responsibilities

- Technical Support:
- Provide expert-level support for GCP services including Security and role.
- Troubleshoot and resolve customer issues related to infrastructure, networking, security, and performance.
- Debug and resolve issues related to application deployment, scaling, and monitoring on GCP.
- Infrastructure Management:
- Assist customers with setting up, configuring, and managing GCP environments.
- Guide customers on best practices for deploying and managing workloads on GCP.
- Help customers migrate on-premises applications to GCP.
- Networking and Security:
- Troubleshoot networking issues related to VPC, subnets, route tables, security groups, and NAT gateways.
- Provide guidance on securing GCP environments, including IAM roles, policies, encryption, and compliance.
- Assist with configuring and troubleshooting GCP Load Balancers, Route53, and Direct Connect.
- Performance Optimization:
- Analyse and optimize the performance of GCP resources and applications.
- Provide recommendations for cost optimization,



resource allocation, and autoscaling.
- Incident Management:
- Respond to and resolve customer-reported incidents in a timely manner.
- Escalate complex issues to GCP product teams and follow up until resolution.

Qualifications

- Strong understanding of GCP core services (e.g. GKE, IAM, Monitoring, CloudSql, GKE, PUB SUB etc).
- Terraform – Good hands-on experience with TFE.
- Experience with scripting and automation tools (e.g., Python, Bash, Terraform, CloudFormation).
- Good understanding of K8, Docker and containerization platform.
- CI/CD - end to end deployment process - any tool - Jenkins, GitHub, ArgoCD, CI/CD GCP Pipeline and any orchestration tools.
- Experience in monitoring, logging, and alerting solutions to ensure the reliability, performance, and availability of data pipelines and infrastructure components on GCP.
- GCP certification is mandatory.
- Monitoring and Alerting.

Required Skills

- Robust understanding of GCP core services.
- Good hands-on experience with Terraform.
- Experience with scripting and automation tools.
- Good understanding of K8, Docker, and containerization platform.
- Experience in monitoring, logging, and alerting solutions.
- GCP certification.

Preferred Skills

- Experience with CI/CD tools.
- Knowledge of best practices for deploying and managing workloads on GCP.

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