Location - Gurgaon

Job Description and Responsibilities

We are seeking a System Engineer (L2) to support, operate, and maintain enterprise IT systems across onpremises, virtualized, and cloud environments. This role focuses on operational support, incident resolution, system administration, and minor enhancements, with handson responsibility for server infrastructure, OS platforms, identity services, and vendor coordination in an SLAdriven environment.

Key Responsibilities

- Provide L2 operational support and troubleshooting for enterprise server and system infrastructure.
• Administer and support Windows and/or Linux servers, including installation, configuration, patching, and upgrades.
• Support virtualization platforms such as VMware vSphere/ESXi and HyperV.
• Manage Active Directory services including AD DS, DNS, DHCP, Group Policy, and user/computer lifecycle management.
• Monitor system health, performance, availability, and capacity; take proactive remediation actions.
• Support storage integration and basic backup/restore operations using enterprise backup tools.
• Assist with cloud infrastructure operations in Azure, including virtual machines, storage, and identity integration.
• Perform incident triage, rootcause analysis, and ensure timely resolution within defined SLAs.
• Coordinate with OEMs, service providers, and internal teams for issue resolution and system changes.
• Support automation initiatives using scripting/tools (PowerShell, Bash, etc.) to reduce repetitive manual tasks.
• Create and maintain operational documentation, runbooks, and knowledge base articles.
• Ensure systems comply with security, compliance, and organizational standards.

Required Qualifications

- Bachelors degree in IT/Computer Science or equivalent practical experience.
• 34 years of experience in system administration or infrastructure support roles.




• Handson experience with Windows Server and/or Linux administration.
• Working knowledge of virtualization platforms (VMware/HyperV).
• Experience with Active Directory, DNS, DHCP, and identity management concepts.
• Basic exposure to Azure infrastructure and hybrid cloud environments.
• Familiarity with monitoring, backup, and patch management tools.
• Experience working with vendors and support teams in an SLAbased environment.
• Basic scripting or automation exposure is a plus.
• Strong troubleshooting, documentation, and communication skills.

Who We Are:

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.

Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.

Highlights:

- Fareportal is the number 1 privately held online travel company in flight volume.
- Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.
- 2019 annual sales exceeded $5 billion.
- Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.
- Fareportal, with its global workforce of over 2,500 employees, is strategically positioned with 9 offices in 6 countries and headquartered in Recent York City.

📌 System Engineer 2 (Pune)
🏢 Fareportal
📍 Pune