Job Purpose

The Service Coordinator is responsible for planning, coordinating, and monitoring service activities to ensure timely and effective support to customers. The role acts as a link between customers, service engineers, and internal teams to ensure smooth execution of installation, maintenance, and breakdown services.

NOTE: This position is open to female candidates only.

Key Responsibilities

Service Planning & Coordination

- Receive, register, and track customer service requests.
- Schedule service engineers for installation, commissioning, preventive maintenance, and breakdown calls.
- Coordinate site visits, travel, and logistics for service engineers.
- Monitor service call status and ensure timely closure.

Customer Communication

- Act as the primary point of contact for customers for service-related coordination.
- Provide updates to customers on service schedules, engineer visits, and closure status.
- Handle basic customer queries and escalate technical issues when required.

Service Documentation & MIS

- Prepare and maintain service call logs, job cards, and service reports.
- Ensure timely submission of service reports from engineers.
- Maintain service MIS, dashboards, and performance reports.
- Track AMC calls, preventive maintenance schedules, and renewals.

Spare Parts & Internal Coordination





- Coordinate with stores and service teams for spare parts availability.
- Follow up on material dispatch, returns, and consumption records.
- Coordinate with finance for service billing, invoicing, and closure documentation.

Process & Compliance Support

- Ensure adherence to service SOPs and documentation standards.
- Support audits and management reviews with service data.
- Assist in improving service coordination processes and systems.

Key Skills & Competencies

- Strong coordination and follow-up skills
- Basic understanding of Mechanical, Electrical & Electronics service activities
- Positive communication skills (customer and internal coordination)
- Proficiency in MS Excel, ERP, or service management tools
- Ability to multitask and work under pressure

Qualification & Experience

- Diploma / Bachelors degree in Engineering or any relevant discipline
- 36 years of experience in service coordination or service operations
- Experience in industrial machinery / SPM / automation environment preferred

Key Performance Indicators (KPIs)

- Service response time & call closure rate
- Engineer utilization & scheduling efficiency
- Customer communication effectiveness
- Accuracy and timeliness of service documentation
- AMC and preventive maintenance compliance

📌 Service Co-Ordinator (Bengaluru)
🏢 Vision India Services
📍 Bengaluru