Job Purpose

To drive resolution and normalization in the earliest delinquent buckets (FrontEnd) of Regional retail & Digital portfolios in order to meet ECL provisioning and minimize NPAs as per ABCL policies and collections strategy.

Dimensions

Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

- Management of Frontend for the entire zone. Call Centers as well as Field Referral coordination
- No of Accounts 5PHONE_NUMBER Accounts
- Retail & Digital Portfolio s
- ECL Saving = PHONE_NUMBER bps by FY21
- Cost efficiency = By 30%
- Callcentres and telecollection agencies management

Job Context & Major Challenges

Organization Context

Aditya Birla Capital Limited ("ABCL") is a lending subsidiary of Aditya Birla Capital Limited. ABCL is registered with RBI as a Systematically Significant NonDeposit accepting NonBanking Fice Company (NBFC). ABCL is one of the top private diversified NBFCs in India. As of 31Dec 20, ABCL has a panIndia presence with 91 branches and a lending book of 560 Crores.

ABCL offers endtoend lending solutions to a diverse set of customers Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Fice (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Fice, Mid and Large Corporate Loans, and Infrastructure Fice loans.



ABCL also has a Wealth Management division.

ABCL is rated AAA by India Ratings, ICRA and CARE (reaffirmed in 2020). ABCL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Job Context

Collections function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under ficial stress due to unfavourable market events / changes in business patterns and as well as from those customers who have intentionally stopped payment of dues with malafide intentions. It also carries out overdue loan recovery from defaulting clients.

The frontend (telecollections) team is the first line of defence against bad loans and writeoffs as it works towards resolution in cases where probability of default is the least (i. e. B1 where accounts are 130 days delinquent). By ensuring resolution and normalization at this stage, huge costsavings can be driven for the business. This team will manage frontend collections for all secured and unsecured retail products. The FE team will work closely with Collections Strategy on Automation, AImodels (ManMachine allocations) which will help optimise costs by 30%.



The model is based largely around TeleCollections Centres, with most of the cases getting resolved through them. For balance cases, field agencies may be employed where necessary to ensure collection.

This role covers Zonal FrontEnd Collections Management, primarily through management of TeleCalling Centers both hybrid model (having Callers and field support) as well as TC + Field Referral separately. The role will encompass management of both for the FrontEnd bucket for the pertaining Zone.

Key Result Areas

Key Result Areas (Max 1325 Characters)

- Achieve ficial goals: Delivering superior ficial performance while minimizing potential losses.
- Monitor and Control delinquency and minimize credit losses for retail products.
- Drive higher resolution rates. Consolidation of FrontEnd would lead to better focus and delivery of targets PHONE_NUMBER basis points improvement in FrontEnd Resolutions
- Review, maintain control and minimize the cost incurred towards collections of dues.
- Daily monitoring and regular reviews of delinquent portfolio to make location level strategy effectively give directions and to have smooth operations at all locations Pan India.

Portfolio Review and Monitoring: Delinquency portfolio tracking MISs and digitization of collections processes.

- Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Centre Manager_Collections (Mumbai)
🏢 Aditya Birla Insulators
📍 Mumbai