Senior Analyst - Service Support Management plays a crucial role in managing customer support operations, ensuring high-quality service delivery, and promoting customer satisfaction. They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.
Responsibilities
- Act as the primary point of contact for the branch, providing comprehensive support
- Responsible for end to end support of the policy lifecycle services
- Participate in renewal review meetings alongside Producer, CSM and sales team
- Support a team of 5-7 Client Service Managers at the branch
- Take Proactive measures to initiate pre and post-renewal activities promptly
- Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
- Handle queries effectively, aiming to minimize re-work at service center
- Collaborates with branch to identify time consuming activities that can be offshored to service center
- Foster and maintain a positive relationship with branch staff to enhance the overall customer experience
Qualifications
- Education: Bachelors/Masters Degree
- Licenses/Certificates: Insurance certification will be the additional advantage
- Graduate with 3-5 years of experience in an Insurance domain
- Insurance certification - good to have
- Transition/onboarding of service - valuable to have
- SPOC - Single Point of Contact role for operations - good to have
- Onshore travel experience - good to have
- Valid U.S. Visa - good to have
Desired Skills and Competencies
- Excellent Written and Oral communication skills
- Interpersonal skills
- Proactive Ownership and Accountability
- Insurance domain knowledge
- Logical thinking and decision making
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Senior Analyst - Service Support Management (Bengaluru)
🏢 Artex Risk Solutions
📍 Bengaluru
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