Manager - Customer Technical Service, India (Mumbai)

Manager - Customer Technical Service, India (Mumbai)

06 Aug
|
Roquette Riddhi Siddhi
|
Mumbai

06 Aug

Roquette Riddhi Siddhi

Mumbai

Role Overview

We are seeking an experienced Team Leader - Food Application Scientist to lead our India Application (CTS) Laboratory and drive technical innovation across Savory, Baking, Dairy, Beverage, Confectionery, and Plant-Based applications. This role combines strong people leadership with hands-on application development, customer engagement, and cross-functional collaboration to support business growth and innovation.

The ideal candidate is a seasoned food scientist with deep technical expertise, strong commercial acumen, and proven experience leading high-performing teams in an international food ingredients environment.

This position will be located in Mumbai.

Our Team

Drawing insights from customer interactions, our CTS team develops, formulates, and evaluates our customers products in the labs. As the markets we serve at Roquette are Global, the CTS teams are globally based to better serve our customers around 4 areas (Europe, Americas, Greater Asia & China). The CTS team builds strong partnerships with our Global R&D;, as well as our commercial and marketing teams, to enhance customer service and support.

Their mission

To support the NBI s business growth for Greater Asia region focusing on India with application work in the Dairy, Beverage and Confectionery Area. In addition to that, to support the technical development role India for local customers and channel partners.

Team Leadership & Application Excellence

- Lead and develop the India Food Application (CTS) team, fostering a high-performance and collaborative culture.
- Ensure timely and effective technical support for customer projects involving both new product development and existing ingredient portfolios.
- Prioritize application projects in partnership with Commercial and Marketing teams to support strategic business objectives.
- Coach and mentor team members, supporting their technical and career development.
- Promote a culture of innovation, continuous learning, and scientific excellence.

Customer & Technical Support

- Provide expert application support to customers across Dairy, Beverage, Confectionery, Savory, Baking and Plant-Based Nutrition segments.
- Visit customers regularly to support product development,



technical discussions, troubleshooting, training programs, and innovation workshops.
- Collaborate with channel partners on customer visits, product concepts, technical training, promotional campaigns, and business opportunity development.
- Deliver technical presentations, seminars, and application training for internal and external stakeholders.
- Together with Marketing team, coordinate, plan and execute promotional events like trade shows, customer seminars and webinars.

Product Development & Innovation

- Provide strategic technical leadership in identifying, evaluating, and translating new ingredient technologies into commercially viable food applications for the Indian market. Develop innovation roadmaps and recommend product development strategies based on market insights, customer needs, competitive analysis, and technical feasibility.
- Lead the development and evaluation of innovative food and beverage applications, including:
- Savory - sauces, dressing, meat, non-meat
- Baking - snacks, cereals, cakes etc
- Dairy products
- Plant-based alternatives
- Specialized nutrition
- Ready-to-drink beverages
- Ready-to-mix powders
- Yogurt
- Paneer
- Confectionery applications

- Design, execute, and evaluate laboratory and pilot-scale trials using a scientific approach.
- Conduct shelf-life studies, analytical testing, and performance evaluations of application prototypes.
- Maintain comprehensive documentation of laboratory activities, trial results, reports, and technical presentations while supporting innovation and intellectual property initiatives.

Laboratory Operations & Compliance

- Ensure laboratory operations comply with company safety, food safety, quality, and regulatory standards.
- Develop, implement, and continuously improve laboratory SOPs, processes, and best practices.




- Maintain laboratory equipment and support efficient day-to-day laboratory operations.
- Drive continuous improvement initiatives to enhance laboratory efficiency and effectiveness.

Collaboration & Global Connectivity

- Partner closely with Commercial, Marketing, Quality, R&D;, and Global Food CTS teams to deliver customer-focused solutions.
- Collaborate with global CTS teams to share technical knowledge, best practices, and support cross-regional projects.
- Stay current with emerging technologies and market trends through participation in technical forums and industry events.

Additional Key Responsibilities - Laboratory Setup & Infrastructure Management

- Lead the planning, setup, expansion, and continuous enhancement of food application laboratories in line with business and innovation requirements.
- Define laboratory infrastructure requirements, including utilities, workflow design, food safety, hygiene, and operational efficiency.
- Evaluate, recommend, and procure laboratory and pilot-scale equipment based on application needs, technical specifications, budget, and long-term business objectives.
- Collaborate with Engineering, Procurement, EHS, and Quality teams during laboratory design, commissioning, equipment installation, qualification, and validation.
- Develop equipment qualification, calibration, preventive maintenance, and lifecycle management plans to ensure reliable laboratory operations.
- Ensure laboratory facilities comply with food safety, regulatory, and company standards while driving continuous improvement in laboratory capabilities.

What we will love about you:

- Strong business and commercial acumen with a customer-centric mindset.
- Deep understanding of the Indian food ingredients and food applications market.
- Excellent technical knowledge of Savory, Baking, Dairy and Beverage applications.
- Strong influencing, stakeholder management, and relationship-building.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - Customer Technical Service, India (Mumbai)
🏢 Roquette Riddhi Siddhi
📍 Mumbai

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