Role Description

Qualification -

- 5+ years of experience as an information technology professional or a closely related field and role.

- Undergraduate degree related to Information Technology, Computer Science, or a related field.

- Experience with the design and building of systems and information solutions (including modeling and database design), preferably with enterprise-level information/data solutions or architecture projects.

- Experience with implementations utilizing multiple vendors and/or departments.

- Experience with data management and/or information integration efforts in large scale programs.

- Experience working closely with UI/UX designers to implement designs and ensure design consistency across the application.

- Ability to interpret wireframes, mockups, and prototypes (e.g., from Figma) and translate them into responsive, interactive web interfaces.

- Excellent interpersonal and communication skills with the ability to build relationships.

- Ability to prioritize issues and drive progress in ambiguous situations.

- Domain knowledge expertise in pharmaceutical industry is preferred.

- Experience with software testing including unit, integration, and regression testing

- Experience with technical writing for SDLC documentation

- Proven experience of working with colleagues in US & Europe

- Strong verbal and written communication skills with the ability to express complex technical concepts in business terms

- Ability to translate business requirements into solutions that map to technology capabilities.

- Ability to take direction and to complete tasks with minimal direction

- Ability to prioritize issues and drive progress in ambiguous situations

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Software Development and System Engineering

- Develop front-end features according to business specifications using a variety of JS libraries and JS tools.

- Write unit and end-to-end tests for existing code .

- Fix bugs, maintain, and update the system as needed.

- Integrate first and third-party APIs.

- Write documentation as needed on various parts of the system.





- Training and mentoring junior developers as needed.

- Ensure the feasibility of UI/UX designs and develop code with the end user in mind.

- Create and implement the systems design and application software configuration for commercial off-the-shelf (COTS) software and SaaS (software as a service) systems in support of Zoetis R&D; business initiatives.

- Ability to guide a small third-party development team for custom solution implementations and upgrades.

- As a member of IT projects, perform technical lead responsibility including planning, design, and implementation of information systems.

- Create system documentation and transition day to day activities to support team.

- Translates business requirements into novel solutions, UI/UX designs, system configurations, data design requirements, and data models.

- Provides technical expertise to solution delivery teams throughout all phases of the application life cycle with a focus on design and development activities.

- Ensures operational and analytical data stores can support cross-functional business requirements for reporting across the organization.

- Assists project managers with project schedules by identifying technical tasks and system dependencies, as well as estimating resources and task duration.

- As part of the R&D; ZTD team, takes on the responsibilities associated with establishing and maintaining existing solutions.

- Consult with technical lead for scope, approach, next steps, and direction regarding project / department / business objectives

Technology Consultation

- Translates business requirements into cutting-edge solutions, system configurations, data design requirements, and data models.





- Participate in the definition of long-term systems strategies and roadmaps.

- Provides technical effort estimates for proposed projects and solutions. Assists project managers by identifying technical tasks and system dependencies, estimating resources and task duration.

- Provide financial evaluations of proposed solutions by providing technical effort estimates.

Software and Technology Support

- Provide Level 3 and 4 support for VMRD software and technology.

- Give assistance to level 1 and 2 support teams.

- Provide operational support for deployed applications, including monitoring performance, responding to user-reported issues, and applying hotfixes as necessary to maintain SLAs.

- Collaborate with Level 1 and Level 2 support teams, serving as an escalation point for complex technical problems (including Level 3/4 troubleshooting and resolution).

- Participate in on-call rotations to ensure 24/7 system reliability, including after-hours support for critical incidents.

- Own and continuously improve the incident management and post-mortem/RCAs process for supported applications.

- Document common operational issues and develop/maintain knowledge base articles and runbooks for the support team.

- Develop tooling and scripts to automate recurring manual support tasks, system monitoring, and reporting.

- Analyze operational s and logs to detect patterns, proactively addressing performance bottlenecks and root causes before they escalate.

- Champion operational excellence in all development cycles, ensuring applications are built with reliability, observability, and maintainability in mind.

Continuous Learning and Technology Expertise

- Provide application engineering subject matter expertise and guidance to other IT disciplines including Zoetis IT solution partners, application vendors and service providers.

- Contribute to IT project delivery by providing technical and engineering expertise throughout all phases of the development life cycle with a focus on design & engineering activities.

📌 Full Stack Engineer/Developer – Ops Focus, ZTD R&D (Chennai)
🏢 Bahwan Cybertek
📍 Chennai