Consultant Customer Service (Inbound / Outbound Calling)

Location: Apollo Tyres GBS, Dwarka, New Delhi
Department: Customer Service
Designation: Consultant – Customer Service
Reporting To: Lead Associate – Customer Service

Job Purpose

Apollo Tyres is looking for enthusiastic and customer-focused professionals to join our Customer Service team. The Consultant – Customer Service will be responsible for handling inbound and outbound customer interactions, resolving customer queries, managing complaints, and ensuring a seamless customer experience through effective communication and timely issue resolution.

Key Responsibilities

- Handle inbound and outbound customer calls professionally and efficiently.
- Understand customer concerns and provide accurate information and solutions.
- Resolve customer complaints and service requests within defined timelines.
- Escalate complex issues to the appropriate teams and ensure timely closure.
- Maintain accurate records of customer interactions in CRM systems.
- Coordinate with internal departments to ensure customer satisfaction.
- Follow up with customers regarding open cases and service requests.
- Achieve service quality, productivity, and customer satisfaction targets.
- Ensure adherence to company policies and customer service standards.

Required Skills

Technical Skills





- Basic MS Excel knowledge
- CRM software and customer support tools
- Data entry and record management

Soft Skills

- Excellent verbal and written communication skills
- Strong customer handling and active listening abilities
- Problem-solving and complaint resolution skills
- Time management and multitasking abilities
- Ability to work in a fast-paced customer service setting
- Strong escalation management and coordination skills

Language Requirements

Mandatory:

- English
- Hindi

Preferred (Any One or More):

- Odia
- Assamese
- Gujarati

Candidates with multilingual communication skills will be given preference.

Educational Qualification

- Graduation (Preferred)
- Minimum 12th Pass

Experience

- 0–3 years of experience in:
- Customer Service
- Customer Support
- Voice Process
- BPO / Contact Center
- Telecalling
- Client Servicing

Key Skills

Customer Service, Customer Support, Inbound Calling, Outbound Calling, Voice Process, Telecalling, BPO, CRM, Complaint Handling, Query Resolution, Escalation Management, Client Servicing, Customer Satisfaction, Active Listening, Communication Skills, Email Support, MS Excel, Problem Solving, Multitasking, Hindi, English, Odia, Assamese, Gujarati.

📌 Customer Support Executive (New Delhi)
🏢 Layam
📍 New Delhi