Role Purpose
The Learning Design Manager Retail will design, develop, and enable high-impact learning solutions focused on store leadership capability, frontline effectiveness, and behavioral excellence. The role is responsible for creating practical, scalable, and performance-oriented learning journeys that drive improved customer experience, people leadership, and store business outcomes.

Key Responsibilities
1. Learning Design & Instructional Expertise
End-to-end learning design for retail capability programs using established Instructional Design models (ADDIE, SAM, Design Thinking, etc.)
Apply adult learning principles and behavior change models to drive visible on-the-job impact in stores
Design learning journeys for frontline staff, Store Managers, Area Managers, and Retail Support teams
2. Retail-Focused Content Development
Design and develop learning content on retail-critical behavioral and managerial competencies, including:
Customer experience & service mindset
Communication & interpersonal effectiveness
People management, coaching, and feedback
Result orientation, execution discipline, and accountability
Collaboration across stores and support functions
Create highly practical learning assets such as:
Facilitator and participant guides
Store-ready toolkits, checklists, job aids, and conversation guides
Scenarios, role-plays, case studies, and assessments rooted in store realities
3. Store-Centric & Blended Learning Design
Design blended learning solutions suitable for retail operations (ILT, VILT, micro-learning, e-learning, on-the-job application)
Ensure learning modules are time-efficient, easy to deploy, and scalable across store networks
Partner with digital learning platforms and vendors to customize retail-relevant content
4. Stakeholder & Field Collaboration
Work closely with Retail Operations,



HR Business Partners, Regional Managers, and Subject Matter Experts
Conduct learning needs analysis based on store performance gaps, customer feedback, and people metrics
Act as a learning advisor to business leaders on capability building for retail scale
5. Quality, Measurement & Continuous Improvement
Define learning success metrics linked to store KPIs (customer experience, engagement, productivity, leadership effectiveness)
Review and refine learning programs based on store feedback and business outcomes
Ensure consistent learning quality while allowing regional and store-level contextualization

Required Skills & Competencies
Functional & Technical Skills
Solid expertise in Instructional Design, adult learning, and facilitation principles
Proven experience creating behavioral and leadership content for frontline and people managers
Experience designing learning for large, distributed retail audiences
Familiarity with LMS/LXP and digital learning tools (preferred)
Behavioral & Leadership Capabilities
Strong business orientation with the ability to link learning to store performance
Excellent stakeholder management, facilitation, and influencing skills
Ability to simplify concepts and make learning practical, actionable, and store-friendly
High ownership, agility, and attention to execution excellence

Educational Qualification
Post-graduate qualification in HR, Learning & Development, Education, Psychology, or related field
Certification in Instructional Design / Learning Design (preferred)

Ideal Candidate Profile
Deep understanding of retail dynamics, store operations, and frontline challenges
Passionate about enabling store leaders and teams to succeed through learning
Comfortable working in fast-paced, high-scale retail environments

Interested candidates can share their resumes on

[email protected]

📌 Manager L&D (Learning Design) (Mumbai)
🏢 Croma
📍 Mumbai