Company Description Tulasi Healthcare is one of North India’s leading mental healthcare and rehabilitation providers, focused on compassionate, evidence-based psychiatric care. With over 20 years of experience, the organization operates Mental Health Establishments, rehabilitation centres, outpatient clinics, and virtual care services across Delhi NCR, including 225 beds across three centres.

A multidisciplinary team of psychiatrists, psychologists, social workers, therapists, addiction counsellors, and medical professionals delivers integrated, individualized care.

Tulasi

Healthcare supports recovery beyond symptom management by helping individuals regain independence, rebuild relationships, and reintegrate into society. The organization also promotes mental health awareness, professional education, and research to make quality mental healthcare more accessible and stigma-free.

Role Description The Front Desk Receptionist is a full-time, on-site role based in Gurugram. This position is responsible for greeting and guiding visitors, patients, and families, managing check-in and check-out processes, and ensuring a welcoming and organized front office environment.

Daily tasks include answering and directing phone calls, handling inquiries, scheduling and confirming appointments, and maintaining accurate records and logs. The role involves coordinating with clinical and administrative teams,



managing incoming and outgoing correspondence, and supporting basic clerical functions such as filing, data entry, and document handling.

The Front Desk

Receptionist upholds confidentiality, follows established protocols, and provides responsive, empathetic customer service in a mental healthcare setting.

Qualifications

- Candidates should possess solid receptionist and front desk skills, including Receptionist Duties and Clerical Skills.
- Candidates should possess excellent communication abilities, including clear verbal and written Communication.
- Candidates should possess professional phone handling capabilities, including Phone Etiquette and call management.
- Candidates should possess solid customer-facing skills, including Customer Service and patient support.
- Candidates should ideally have prior experience in healthcare, hospitality, or customer-facing administrative roles.
- Candidates should be comfortable working in a mental healthcare environment and maintaining confidentiality and sensitivity.
- Candidates should have basic computer literacy, including use of email, calendars, and patient or office management software.
- Candidates should have at least a high school diploma or equivalent; additional training in office administration or healthcare support is an advantage.

📌 Front Desk Receptionist (Gurugram)
🏢 Tulasi Healthcare
📍 Gurugram