Company Description Emoneeds is a mental and emotional health-focused organization dedicated to enhancing individual performance, happiness, and overall quality of life. A multidisciplinary team of expert psychiatrists and clinical psychologists collaborates with teens, adults, and families to provide holistic, evidence-based, and scientifically grounded care. Services combine thoughtful medication management with customized psychotherapies tailored to each person’s needs.

Emoneeds supports patients and families in overcoming challenges, achieving personal goals, and leading productive, fulfilling lives. The environment is compassionate, professional, and centered on long-term well-being.

Role Description The Front Desk Receptionist is a full-time, on-site role based in Gurugram. This position is responsible for welcoming patients and visitors, managing check-ins and check-outs, and ensuring a calm, organized reception area that supports a therapeutic environment. Day-to-day tasks include answering and directing phone calls, scheduling and confirming appointments, maintaining patient records, handling basic billing or payment queries, and coordinating with clinical staff for smooth operations.

The Receptionist also responds to general inquiries, provides information about services, and assists patients with forms and documentation.



Accuracy, confidentiality, and a respectful, empathetic approach to individuals seeking mental health support are essential.

Qualifications

Strong receptionist duties and front desk operations skills, including managing visitors, appointments, and basic administrative workflows.

Professional phone etiquette and ability to handle high call volumes with courtesy, clarity, and patience.

Clerical skills such as data entry, record keeping, filing, and basic use of office software (e.g., email, spreadsheets, scheduling tools).

Effective communication skills, with the ability to interact sensitively and clearly with patients, families, and clinical staff.

Customer service skills focused on empathy, active listening, and providing a welcoming and supportive experience.

Prior experience in a healthcare, mental health, or counseling setting is an advantage.

Ability to maintain confidentiality and handle sensitive information in line with ethical and legal standards.

High school diploma or equivalent required; additional training or certification in office administration or healthcare support is beneficial.

Reliability, attention to detail, and the ability to work in a structured, rapid-paced environment.

📌 Front Desk Receptionist (Gurugram)
🏢 Emoneeds
📍 Gurugram