About Us

BIK is India's leading marketing automation platform for e-commerce. We help brands drive revenue through WhatsApp, email, SMS, and AI-powered chatbots — and we work with 200+

brands including Tata, Duroflex, Nat Habit, and Sweet Karam Coffee. Backed by Sequoia

Capital and Y Combinator, we process over a billion customer events a year and grow every month. The Role

You own two things: getting customers live fast, and making sure what goes live actually works.

As an Forward Deployed Engineer, you take a brand from signed contract to a fully configured, live BIK setup within 15 days. You'll run the kickoff, build the automations, train the customer's team, and hand off a setup that generates revenue from day one.

This is a customer facing IC role reporting to the Global Head of Customer Success. You'll work closely with our Customer Success, Product and Support teams. What You'll Do

Onboarding : Run kickoff calls, set timelines, and own the end-to-end journey from sign to go-live across multiple customers simultaneously

Implementation : Configure automation flows, chatbots, drip campaigns, CRM segments, and triggers inside BIK's platform based on each customer's business use case

Integration : Integrate setup based on customer requirements

Training : Enable the customer's marketing and ops teams to use BIK independently post-handoff





Troubleshooting : Diagnose and fix flow errors, integration issues, and campaign bugs during and after onboarding

Feedback loop : Document reusable playbooks and surface onboarding friction to the Product team as sharp, actionable inputs What We're Looking For

Must Have

2–5 years in a customer-facing implementation, onboarding, or technical account management role at a SaaS company

Hands-on with Shopify: you know how storefronts, apps, and the backend work

Comfortable building automation logic.

Excellent spoken and written English : this is a customer-facing role and explicit, confident communication is non-negotiable

Highly organised : able to run 10+ onboardings simultaneously without losing context What Success Looks Like

Customers go live within 15 days with core flows live and working

First campaign sent, first automation triggered before the handoff to CS

Onboarding playbooks that get sharper with every customer you handle Why BIK

Work with India's most exciting D2C and e-commerce brands

Fast-moving team where your work ships and is visible immediately

Direct access to leadership with a clear growth path in Customer Success

Sequoia and YC backed : strong fundamentals, serious ambition BIK is an equal opportunity employer.

📌 Forward Deployed Engineer (Bengaluru)
🏢 Bik.ai
📍 Bengaluru