Job Summary

The opportunity: Senior Manager-Operations-HR-CBS - TAL - Enablement - New Delhi

Responsibilities

- Lead and resolve high-risk, complex employee relations cases (e.g., misconduct, grievance, performance, and disciplinary matters) with fairness, consistency, and compliance.
- Provide expert ER advisory support to HR Business Partners, leaders, talent partners.
- Oversee documentation and ensure adherence to internal processes and legal standards.
- Support the Director-ER in rolling out the ER operating model, policies, and tools across service lines.
- Drive adherence to ER governance protocols, ensuring role clarity among ER Advisors, and Ops team.
- Lead ER training and awareness programs for business leaders, HR teams, and employees.
- Analyse ER trends and insights to recommend proactive interventions and culture-enhancing initiatives.
- Partner with Legal, Compliance, and Risk teams to ensure regulatory compliance in ER processes.
- Participate in audits, investigations, and periodic reviews of ER protocols.
- Work closely with service line leadership, Talent consultants, and Legal as needed.
- Act as a trusted advisor in sensitive ER situations and organizational changes (e.g., restructuring, exit strategy).

Skills and Competencies

- Deep expertise in Indian labour laws, employment policies, and workplace compliance.
- Strong investigation, analytical, and conflict resolution skills.
- High emotional intelligence, discretion, and sound judgment.




- Ability to work independently and handle ambiguity.
- Robust people management skills
- Strong stakeholder management, facilitation, and influencing skills.
- Excellent written and verbal communication.

Qualifications and Experience

- LLB, Postgraduate in HR, Law, or related field preferred.
- 15+ years of experience in Legal/ HR/ Employee Relations, including experience managing complex ER cases.
- Prior experience in a Big 4, consulting, or a large matrixed organization preferred.
- Exposure to ER frameworks, tools, and governance models is an advantage.
- Master of Business Administration
- PG Diploma in Human Resource Management
- LL.B.
- Employee Relations/ Legal (10+ Years)

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Manager - HR - Operations - CBS - TAL - Enablement - New Delhi
🏢 EY
📍 New Delhi