Job Title:

VST-Sales Officer-Pro LE

Job Details:

Business Unit: Virtual Sales

Team: RM - Proactive LE

Reports to: Team manager- VST

Location: Pan India

Job Function: Sales

Role Type: Individual Contributor

Direct Reportees: Nil

Travel Required: No

Job Band Range: E1 - E2

JD Created: 13-09-2022

JD Updated: 11-12-2025

Version: 3.0

Job Purpose:

Represent the Bank and cater to Limit enhancement Triggers through PRM System.

Educate customers on Credit card limit enhancement.

Identify the right Limit for customers and explain product features and perks.

Job Responsibilities:

Quantitative:

Achieve monthly unit assigned for the product.

Educate customers on the importance of limit enhancement.

Achieve month-on-month productivity on the allocated product line.

Customer Communication:

Contact customers for Limit enhancement based on PRM criteria.

Ask probing questions to understand customer requirements.

Ensure complete product information is explained and products are onboarded.

Ensure Limits are raised to customer satisfaction.

Qualitative (Call Quality/Count of calls/Time on system/Quality of sales):

Effective interaction and communication with customers, capturing correct dispositions.





Act on feedback from supervisors/unit managers/training managers regarding call quality.

Maintain defined Time on system.

Maintain minimum RPC daily/monthly.

Digital Product Penetration:

Educate customers on the Bank's digital products.

Showcase value and convenience of digital product usage.

Increase digital penetration within the non-managed customer base.

Push digital penetration in contacted customers.

Audit and Compliance:

Adhere to all laid down guidelines for Calling.

Ensure all tele-calling and product regulatory compliance are met.

Adhere to all product guidelines.

Follow guidelines on floor discipline and dialer hygiene parameters.

Educational Qualifications:

Graduation

Post-Graduation (Optional)

Key Skills:

IRDA Certification

Sales and Influencing Skills

Banking Product & Process Knowledge

Planning and Organizing Skills

Communication

Knowledge of Competition & Current trends in the financial Industry

Experience Required:

Minimum 1 year experience

Exposure to banking preferable

Major Stakeholders:

Customers

Line supervisors

Quality & Training Team

Product teams

Required Skills
Refer to the Job Description

📌 VST-Sales Officer-Pro LE (Chennai)
🏢 HDFC Bank
📍 Chennai