Job Title: Floor Manager (FM) Location : Bengaluru & Delhi

Position Type : Full-Time

Department : Retail Sales Operations

Reporting To : Store Manager

Role Summary We are seeking a polished, dynamic, and performance-driven Floor Manager to lead front-end operations and elevate the customer experience at our luxury jewellery boutique. The Floor Manager will oversee daily floor operations, team productivity, visual merchandising, and client satisfaction—while driving category-wise sales performance in line with brand expectations.

Key Responsibilities Sales & Floor Operations

- Supervise all floor-level sales activities and ensure smooth, customer-first operations.
- Drive a high-performance culture to meet and exceed daily, weekly, and monthly sales targets.
- Execute VM (visual merchandising) standards and ensure all displays reflect brand aesthetics and product storytelling.
- Ensure timely billing, delivery, and product handover procedures are followed with precision.
- Monitor product availability and coordinate with the back office for stock replenishment.

Team Management & Training

- Lead, train and mentor the Retail Sales Officers (RSOs), Greeters, and Support Staff on customer service, selling techniques, and product knowledge.
- Conduct daily team briefings on targets, floor updates, and sales strategy.
- Schedule week off roster, shifts and manage manpower effectively across peak and non-peak hours.
- Support Store Manager in conducting performance reviews and initiating development plans.

Customer Experience & Escalation Handling





- Ensure every customer interaction reflects luxury service standards.
- Act as the escalation point for complex client requests, exchanges, or service issues.
- Manage customer feedback and coordinate with the Store Manager for resolution or further escalation.

Inventory & Loss Prevention

- Monitor and verify daily stock movement—opening, closing, transfers, and discrepancies.
- Ensure all stock is properly tagged, secured, and stored.
- Maintain locker protocol at the end of the day and report any variances to the Store Manager.

Qualifications & Requirements

- Bachelor’s degree in Business, Retail, or a related field preferred
- 3–5 years of relevant experience in a luxury retail environment, preferably jewellery or high-end fashion
- Strong leadership and team handling skills
- Excellent communication skills—fluency in English and local language (Kannada, Telegu and Tamil for Bengaluru / Hindi and Panjabi for Delhi)
- Well-versed in POS systems and inventory software
- Ability to work versatile shifts, including weekends and public holidays

Personal Attributes

- Well-groomed, confident, and articulate
- High level of integrity and accountability
- Strong business acumen and client-centric thinking
- Grace under pressure and solution-oriented mindset
- Passion for luxury, design, and customer excellence

Why Join Us?

- Be part of luxury jewellery brand redefining elegance and craftsmanship
- Work in a premium retail environment with industry-best practices
- Access structured growth, performance bonuses, and L&D; opportunities

📌 Floor Manager (Bangalore Metropolitan Area)
🏢 r3 Consultant
📍 Bangalore Metropolitan Area