Altera Digital Health is at the forefront of transforming healthcare through cutting-edge digital solutions. Our mission is to empower healthcare providers with advanced technology, enabling them to deliver exceptional care. Our global operations are supported by a highly resilient and scalable network infrastructure that is critical to both day-to-day operations and long-term strategic growth.
Website: Home | Altera Digital Health
Responsibilities
- Provision and maintain Azure IaaS and Azure PaaS (AKS Cluster), Azure Infrastructure environment
- Manage the client and project issues and lead them to closure.
- Responsible for supporting Altera applications over Windows Server
- Mentor team to increase their skills and promote consistency.
- Work with Product line to understand them better and improve services provided by team to gain Client Satisfaction.
- Maintain KPI of Allscripts Hosted applications and adheres to internal and external SLA
- Able to guide, mentor associates on technical challenges and work with them to come up with Improvement areas in Infrastructure.
- Drive continuous automation and improvement in the SOPs.
- Work with Management to attain the Organizational Goals and KPI’s.
- Keep progressing to keep Service upgrade as per new development in Technologies and create strategyproposals to move client to them.
Qualifications
Academic and skilled qualifications:
- Bachelor’s degree required
- Experience in supporting Cloud infra is required, Azure experience is added advantage
- Certification in various technologies required in Data Center Operations will be added advantages.
Experience:
- Have worked in supporting 24x7 Cloud support, implementation, and day to day operations.
- Must have working knowledge of Cloud deployment of VM, Storage account, VNet, Key Vault, NSG/ASG and other Cloud resources
- Must have ‘Infrastructure as a Code’ and CI/CD pipeline experience.
- Must have working experience on Azure Security Center, Patch Management, Desired State, and file integrity monitoring services
- Should have Cloud networking, Backup and DR understanding
- Experience in Supporting Microsoft Technologies like, Windows Server, File Server, AD, DNS, IIS and SQL
- Health care IT experience is a plus
- Served in lead role for minimum 2 years for implementation/Project team.
Travel requirements:
- Able and willing to travel as required, internationally on short-term basis
Working arrangements:
- May require on call after hours support
- May require to be on Call to support problem cases outside working hours.
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
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