● Managing a team of ground Field Executives for effective & effective recovery of overdue amounts from default customers through planned visits to customer addresses ● Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets ● Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers ● Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.) ● Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same ● Ensure agents regularly attend all meetings,



AHMs, and training sessions as required ● Highlight accounts requiring legal action and following process on the same ● Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis ● Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent ● Ensure that you and the team are up to date on all relevant circulars and all products/services offered.

📌 Field Debt Manager (Ernakulam)
🏢 Navi
📍 Ernakulam