Life on the Team

Be part of a dynamic IT support team focused on delivering reliable, first-level technical assistance to end-users. Youll collaborate with cross-functional teams to ensure smooth day-to-day operations, working in an environment that values professionalism, clear communication, and a customer-first mindset. This team promotes continuous improvement in troubleshooting, documentation, and service delivery, while supporting enterprise systems and tools.

What You Will Do

- Respond to support requests via phone, email, or ticketing system.
- Provide first-level troubleshooting for hardware, software, and peripheral issues.
- Assist with password resets, account access, and basic configuration support.
- Escalate unresolved issues to Level 2 or appropriate technical teams.
- Log and track requests using the IT ticketing system.
- Follow documented procedures and contribute to internal knowledge base articles.
- Maintain professionalism and clear communication with end-users.

Troubleshoot and resolve common Level 1 issues, including:

- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) with SSO understanding.




- Windows 10/11 and utility apps like Adobe, Notepad.
- Active Directory password resets and account unlocks.
- Device onboarding, installations, and Intune/Endpoint Manager support.
- Mailbox and permissions, MS Exchange queries.
- Peripheral support (printers, webcams, headsets, docking stations)
- Cisco VPN, Wi-Fi, and endpoint security tools like Proof Point.

What You Will Need

- Experience: Peripheral Experience: Prior work in US IT/Tech Support environments

Technical Skills:

- Familiarity with Microsoft 365, Windows OS, Active Directory, Intune/Endpoint Manager, MS Exchange, Cisco VPN, and endpoint security tools.
- Ability to troubleshoot hardware and peripheral issues effectively.

Soft Skills:

- Solid communication (verbal and written).
- Customer-first mindset with empathy and patience.
- Process adherence — following SOPs, approval processes, and documenting troubleshooting steps clearly.
- Ability to support incident management (IM) for outages, including proper notes and templates for P1/P2 criteria.

📌 Urgent Opening||IT Helpdesk||Computacenter||Noida||WFO
🏢 Computacenter
📍 Noida