THE WORK: Discover new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in this exciting journey and make a meaningful impact.

- Ensure production systems are available and operating according to defined service level agreements.

- Drive incident and outage resolution and maintain clear communication throughout the process.

- Facilitate the restoration of service to the production setting efficiently and effectively.

- Establish and maintain disaster recovery procedures to safeguard critical operations.





- Maintain data retention practices in alignment with organizational policies.

HERE''S WHAT YOU WILL NEED:

- Intermediate proficiency in Service Desk Management.

- Advanced proficiency in German Language.

- It is advantageous to have prior experience in relevant related skills.

- Bachelor''s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

- Intermediate problem solving skills.

- Beginner knowledge of customer service principles.

- Intermediate communication skills.

- Beginner familiarity with information technology concepts.

- Intermediate analytical thinking.

Qualification

📌 Infra Tech Support Practitioner (Pune)
🏢 Accenture
📍 Pune