Role & responsibilities

- Maintenance and Upkeep of Common Areas and Building
- Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
- Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational opportunities.
- Supports HPM-managed Clubhouse with operational requirements (HK, maintenance, procurement, etc.), ensures customer satisfaction levels
- Life Safety/Loss Prevention the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection
- Security and safety of all residents and associates
- Drives the site culture (of Associates and outsourced staff) and thereby delivering on positive customer experience
- Develop relationships with the residents, with a single minded focus on delivering a differentiated and personalized experience
- Ensure customer understanding and feedback loop
- Demonstrates urgency in response and handling of customer problems and complaints




- Establish a database on residents and create a process on recognizing special occasions like birthdays, etc.
- Coordinates with internal Lodha Group departments like Landscaping, etc. for maintenance of the entire complex
- Plans in coordination with HPM Central team a monthly Activities calendar for resident engagement and implements the same
- Keeps project operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
- Review financial reports and statements to determine how Operations is performing against budgets
- Strives to improve service performance.
- Financial Management capable of operating within the constraints of the CAM budget and providing timely reporting of financial performance
- Site CAM P&L; meeting targets/budgets; annual Budget preparation - Prepares annual budget for staffing and operating expense.

📌 Residence Manager (Mumbai)
🏢 Lodha
📍 Mumbai